Job Description

Sales Support Officer
Job Title: Sales Support Officer
Department: Sales / Commercial
Reports To: Sales Support Manager / Senior Sales Manager
1. Job Purpose
The Sales Support Officer plays a critical tactical role in empowering the sales force to close deals more effectively. This position goes beyond administrative tasks to provide direct, hands-on support in the sales cycle, including complex quote preparation, tender management, and product expertise. The Officer serves as a key resource for both the sales team and customers, ensuring that technical and commercial inquiries are resolved promptly and accurately.
2. Key Responsibilities
Pre-Sales & Quotation Support:

• Develop detailed and accurate cost estimates, quotes, and tenders in response to customer Requests for Proposal (RFPs).
• Collaborate with sales reps to understand customer requirements and tailor proposals to meet specific needs.
• Liaise with product managers and technical teams to gather necessary information for complex bids.
• Maintain a library of standard and custom proposal templates and content.

Customer & Sales Team Enablement:

• Serve as an internal product knowledge resource, answering detailed questions from the sales team and customers.
• Conduct preliminary research on potential clients and market segments to support sales strategies.
• Assist in the development of sales scripts, objection handling guides, and competitive battle cards.
• Process and manage post-sale documentation, including contract amendments and addendums.

Data & Process Management:

• Monitor the sales pipeline in the CRM and proactively identify opportunities where support is needed to advance a deal.
• Generate routine and ad-hoc reports on sales performance, quote status, and support ticket resolution.
• Help maintain the integrity of product and pricing databases.

3. Qualifications & Experience

• Education: Bachelor's degree in Business, Marketing, Finance, or a relevant field.
• Experience: 2+ years of experience in a sales support, bid management, or pricing analyst role.

4. Skills & Competencies

• Analytical Mindset: Strong numerical and analytical skills with the ability to create complex quotes and understand pricing models.
• Detail-Oriented: Meticulous attention to detail, especially when working on legally binding quotes and tenders.
• Technical Knowledge: Proficiency in MS Office (Advanced Excel), CRM systems, and potentially CPQ (Configure, Price, Quote) software.
• Customer-Focused: A strong desire to help both internal (sales) and external (customer) stakeholders succeed.
• Excellent Communication: Ability to explain complex information clearly and concisely.

Skills Required