Job Description

MAIN RESPONSIBILITIES

Provide a professional and warm welcome to the customer and acknowledge them as soon as they enter the store Make the customer feel comfortable by initiating a conversation that allows them to express the purpose for their visit to the store Redirect the customer to the relevant department when needed (i.e. after-sales, exchanges, and return) Communicate with the sales team to ensure a smooth and professional handover of the customer to the nearest sales advisor or cashier available Ensure a professional farewell to the customer Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback Strategizing and monitoring the daily activities of customer service operations. Assisting customer service staff with duties where required Training staff in areas of customer service and company policies Managing cashier coverage and customer flow to ensure proficient customer service. Investigating and solving customer service complaints Assisting with the development and implementation of service policies, and explaining these to staff and customers Maintaining documentation pertaining to customer service department activities Performing additional duties where needed



Teamwork:
Interactive and positive participation in all morning briefings and team meetings to optimize teamwork and problem solving Demonstrate respect and consideration to all colleagues to maintain a solid and dynamic team Share positive ideas and experiences with colleagues Build effective relationships using appropriate verbal and non-verbal communication with other staff and customers

REQUIREMENTS

Previous experience in a retail support, stockroom, or operational role, ideally in retail luxury environment Familiarity with inventory management systems, stock processes, and operational best practices Strong organizational skills with attention to detail and ability to multitask * Excellent communication and teamwork skills to support seamless coordination with store teams