Job Description

Job Category: Retail - Store Operations
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MAIN RESPONSIBILITIES

• Provide a professional and warm welcome to the customer and acknowledge them as soon as they enter the store
• Make the customer feel comfortable by initiating a conversation that allows them to express the purpose for their visit to the store
• Redirect the customer to the relevant department when needed (i.e. after-sales, exchanges, and return)
• Communicate with the sales team to ensure a smooth and professional handover of the customer to the nearest sales advisor or cashier available
• Ensure a professional farewell to the customer
• Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback
• Strategizing and monitoring the daily activities of customer service operations.
• Assisting customer service staff with duties where required
• Training staff in areas of customer service and company policies
• Managing cashier coverage and customer flow to ensure proficient customer service.
• Investigating and solving customer service complaints
• Assisting with the development and implementation of service policies, and explaining these to staff and customers
• Maintaining documentation pertaining to customer service department activities
• Performing additional duties where needed

Teamwork: * Interactive and positive participation in all morning briefings and team meetings to optimize teamwork and problem solving

• Demonstrate respect and consideration to all colleagues to maintain a solid and dynamic team
• Share positive ideas and experiences with colleagues

Build effective relationships using appropriate verbal and non-verbal communication with other staff and customers
REQUIREMENTS * Previous experience in a retail support, stockroom, or operational role, ideally in retail luxury environment

• Familiarity with inventory management systems, stock processes, and operational best practices
• Strong organizational skills with attention to detail and ability to multitask
• Excellent communication and teamwork skills to support seamless coordination with store teams

Skills Required