Best Western Plus Dubai Academic city is seeking a highly motivated and customer-oriented individual to join our Revenue department as a Reservation Sales Agent . In this role, you will be responsible for handling reservations and providing exceptional customer service to our valued guest Responsibilities: Conduct outgoing calls to existing guests to offer extension of stays or promotions Approach customers in advance and follow-up about renewals Upselling services (breakfast, tours, car rental, airport pick up, cleaning, etc.) to current guests and potential guests who wish to book Respond to booking inquiries (phone call, text message, WhatsApp, email, etc.) Discuss rates when needed with Revenue Manager, BDM to confirm a reservation or extension Establish and handle connections with Travel agencies and other partners for long-term partnership. Conduct face to face viewings and close bookings accordingly Familiarize features and location of each property to answer inquiries more effectively Recording confirmed bookings accurately on the database Book vacation rentals based on availability and customer preferences Process payments and send confirmations Record customer information in PMS Working closely with Accounts to ensure payments of bookings before confirmation Providing accurate information to potential guests and explaining the rules and regulations for each property before booking confirmation Understanding the clients needs and requirements to offer them the most suitable options for booking Understanding factors for pricing of each property and seeking opportunities to secure bookings Actively get more direct bookings from local portals Provide excellent customer service for potential, incoming, and to returning guests If reservation quote is requested by customer, prepare and provide quote. Answer to guest inquires via OTA channels such as Booking.com, Airbnb, etc. Follow up with guests to receive documents/information prior to their arrival. Process the documents (such as crop the image, upload into the system, etc.). Record guests\' information and documents in Company s system as well as DTCM (check ID validity, guest age, etc.) Send email to community / register guests prior their arrival with the building. Constantly coordinate with team members to have issues solved. Work with issue escalation and provide reports as required by management. Conduct any other tasks as assigned by management time to time.Benefits: Competitive Salary Package & commission structure. Medical Insurance Plan. Air Ticket Allowance. A great working environment. Comprehensive training and support. Opportunity to work with multi-cultural environmentJob requirementsRequirements: Fluency in Arabic and English, both written and spoken. Excellent communication and interpersonal skills. Strong attention to detail and organizational abilities. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Prior experience in customer service or sales is preferred. Prior experience from Property, Hospitality. Job Type: Full-time Salary: AED2,000.00 - AED3,000.00 per month Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)