About Us At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations. Join us as Reservation Agent. You will have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who: - has Sense of hospitality - has prior work experience in hotel operational departments - has proven track record successful administration - has the ability to handle guest complains with a smile - has great interpersonal skills.



Your day to day Our People • May assist with other duties as assigned such running daily reports, e.g. the cancellation, booking, or arrival reports. Financial Returns • Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards and scripts using the hotel’s reservations system; process reservations from the Sales, Reservations centers or travel agencies/wholesalers. Designate and apply appropriate travel agency commissions. • Up-sell rooms where possible according to established procedures to maximize hotel average room rate; utilize yield management strategies to ensure a full house whenever possible. Suggest alternate dates for sold-out periods. • Process cancellations, revisions and information updates on changes; process guest reservation requests for other hotels within the reservations system. • Stay aware of current rates, rate changes and all promotions. Complete daily logs according to established procedures. • Promote team work and quality service through daily communications and coordination with other departments. Notify sales of any group bookings. • May assist with other duties as assigned such running daily reports, e.g. the cancellation, booking, or arrival reports. • Post advance deposits and keep accurate records of deposits. • Handle the Groups Reservations and Airport transfer requests and direct it to the concerned colleagues. Responsible Business • Participate in community relations activities. • Maintain tidy and clean work area and assist in office area clean-up process when required. Guest Experience • Provide accurate information about the city and the surrounding attractions when asked by guests; mail hotel-specific information sheets and brochures to guests as requested. • Respond appropriately to guest complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. • Responsible for taking reservations and accurately inputting into the computer system and handle all guests’ special requests in a professional manner.



What we need from you College degree or equivalent, very good command of written English, Fluent English speaking This job requires ability to perform the following: • Use a keyboard to operate reservations system, etc. Other: • Communication skills are utilized at a significant amount of time when interacting with guests and employees. • Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently. • Problem solving, reasoning, motivating, organizational and training abilities are used often. May be required to work Evening shifts, weekends, holidays as required by the operation.



What we offer We’ll reward all your hard work with a great salary and benefits –including a uniform, great room discount and superb training. Join us and you’ll become part of the family –and like all families, all our individual team members share some winning characteristics. As a team, we work better together –we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve -visit www.http://careers.ihg.com to find out more about us. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.