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(Kuwait) Looking for Reservation Agent for a 5 star luxury hotel.
About the Role: As a Reservation Agent, you will be working under the general guidance and supervision of the Manager and with the established policies, procedures oversees and implements all reservation activities.
Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:
Book and enter room reservation requests using the Opera System
Answer telephone and email inquiries in a timely manner
Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
Liaise with Sales and other departments as required
Respond to enquiries about hotel products and services over the telephone, fax, email, etc
Determine Guest’s needs and quotes the appropriate room and rate as per requirements
Book reservation with most accurate information to ensure exceeding guest’s expectations
Arrange accommodation, visas and activity requirements for leisure, corporate and wholesaler’s Guests
- Has a general understanding of Groups - including cut off dates, blocking and booking policies and procedures
Understand Revenue Management strategies, sell levels and sell directed rates and is able to apply these methods to offer as per available Hotel inventory
Cooperate, coordinate and communicate with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated
Requirements:
Must be able to handle multitude of tasks in an intense, ever changing environment while remaining calm, collective and accurate
Preferably candidates who can speak Arabic Language
Skills Required
Opera Knowledge
Telephone Skill
Communication Skill
Compensation & Benefits
Basic Salary: KD 248 per month (approximately USD 808 per month)
Accommodation: Provided
Transportation: Provided
Annual Paid Leave: Provided
Employment Visa: Provided
Flight Tickets: Provided
Medical Insurance: Provided
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