Job Description

Job Requisition ID: 150667

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You'll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.

About the job:

• The role acts as the focal point to continuously promote the improvement of Customer Service.
• A close liaison is maintained between all departments and all personnel are involved in the process to create a "Quality Service Culture".
• The role aims to ensure that the customer experience is a positive one and the job holder is empowered to make appropriate customer focused decisions where problems have occurred so that we create customers for life.
• A close liaison is maintained between all departments and all personnel are involved in the process to create a "Quality Service Culture".
• The role aims to ensure that the customer experience is a positive one and the job holder is empowered to make appropriate customer focused decisions where problems have occurred so that we create customers for life.
• Achieve and maintain the company prescribed standard sales policies and procedures.
• Achieve or exceed the allocated monthly sales targets.
• Achieve or exceed CSV objectives, thereby ensuring maximum customer satisfaction and repeat sales.
• Ensure that Company procedures are adhered in terms of handling cash and credit customers. This ensures safety of cash and minimal chances of any loss
• Constantly improve selling techniques & customer handling skills
• Sell F& I products like GAP, Protect Plus, PCP and Insurance
• Sell Accessories and Paint protection system
• Maintain awareness of the automotive industry, update knowledge of product range, models, features and benefits
• analyze the market situation and identify customer needs
• Explore opportunities to sell our products and services.
• Continuously gauge management requirements and improvise or create reports to cater to them.

About you:

• Must have UAE valid drivers license
• Strong English communication skills
• 1-2 years, experience of cash and cheques handling positions
• Strong mathematical approach
• An understanding of IT systems such as Fastrack would be advantageous
• Experience in sales and customer service with strong commercial acumen
• Passionate about cars
• Arabic language is advantageous
• Available positions can be based across the Northern Emirates (Um Al Quain, Al Ain, Ajman)

REF: BL

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