Sales & Distribution Office (SDO) Coordinator Supply Chain Reporting to Supply Chain Manager
Our client is an international Group whose domestic appliances have made design and technology history for more than 40 years.
About the Role
This is an excellent opportunity to join a renowned multinational company in their Supply Chain department. You will be required to communicate effectively with both customers and colleagues to provide information in relation to inquiries, product availability and delivery support. Other duties will include liaising between the HQ team and local teams for all order related queries and resolving any customer related issues promptly either by telephone, email or in person.
The ideal candidate should be process oriented and have a minimum of 3-5 years experience in a supply chain, sales office or customer service capacity. Strong preference will be given to candidates with SAP or other ERP systems experience. The role requires good English and French language skills, ideally with work experience in North Africa and Middle East Region. Responsibilities
Ensure all orders are accurately process ed into Order Management System (SAP) and follow through from forecast upload to invoicing of shipment
Act as a dedicated point of contact for supply chain activities in MEIA Region to both internal and external stakeholders
Responsible for troubleshooting any concern related to order fulfilment and delivery
Responsible for planning and tracking the deliveries according to customer requirements
Ensure efficiencies in order fulfillment to avoid any delays and minimize lost sales opportunities
Create communication flows to ensure all stakeholders are informed about forecast, order and shipment progress
Management of customs documentation facilitating smooth shipment clearance and delivery
Management of customs documentation ensuring quality and government regulation compliance
Management of forecast and sales orders within SAP
Maintenance of forecasting price list to ensure constantly aligned to order portfolio price list Candidate Requirements
Problem solve and be able to escalate priority issues
Ability to develop collaborative relationships and communicate relevant information across all levels of the organization
Be able to work under high pressure and during demanding periods
Assist in identifying improvements in work processes
Build strong partnerships with internal and external customers, while identifying supply chain opportunities that benefit both the customer and business
Analytical approach Behavioral Competencies
Well versed in MS Office, ERP, SAP & APO
3-5 years of related business experience
Supply Chain background
English & French language written and verbal mandatory
Arabic language is advantageous
Import and Export documentation
Experience of working with Letter of Credit
Experience of production and manufacturing planning Location & commitments
Permanent full time role based in our office in Dubai
Monday Friday working week 8.30am 5pm
Weekend work is rare but can occasionally be necessary
Travel within the MEIA region if needed