Job Description

Key Responsibilities:Patient Coordination:

Greet and assist patients, ensuring a welcoming and professional experience. Schedule and confirm patient appointments, follow-up visits, and treatments. Coordinate between doctors, nurses, and patients to ensure seamless service flow. Provide patients with information about procedures, treatments, and aftercare instructions. Handle patient queries, complaints, and concerns promptly and professionally. Maintain accurate patient records and confidentiality in compliance with data protection policies.

Sales & Business Development:

Promote and upsell clinic services, packages, and treatments to patients. Convert patient inquiries into confirmed appointments and procedures. Track sales leads and follow up with potential patients through calls, emails, or messages. Meet monthly/quarterly sales targets set by management. Maintain a database of patients for future marketing and promotional campaigns. Work with the marketing team to support campaigns, events, and promotions.

Administrative & Support:

Prepare daily, weekly, and monthly sales and patient coordination reports. Assist with billing, payments, and insurance-related documentation when needed. Ensure patient satisfaction surveys are conducted, and feedback is recorded for service improvement. Support the clinic team in smooth day-to-day operations.

Key Skills & Qualifications:

Bachelor's degree in Business Administration, Healthcare, or related field (preferred). Previous experience in healthcare sales, patient coordination, or customer service. Strong communication, negotiation, and interpersonal skills. Ability to multitask and manage time efficiently. Fluency in English and Arabic. Proficiency in MS Office and healthcare CRM systems.
NOTE: Female Arabic

Job Types: Full-time, Contract