Job Description

Royal Smart Limousine is Dubai's premier provider of luxury transportation services, trusted by leading businesses, hospitality brands, and VIP clients. With a reputation for precision, professionalism, and personalized service, we deliver exceptional travel experiences that reflect the highest standards of comfort and efficiency.

Position Overview

We are seeking an

Arabic-speaking Customer Service Representative

to join our growing team. In this role, you will serve as the first point of contact for clients, managing reservations, resolving inquiries, and ensuring every customer interaction reflects our premium service standards. You will work closely with operations, dispatch, and chauffeur teams to provide a seamless, high-quality experience to all customers.

Key Responsibilities

Handle inbound calls, emails, and face-to-face client interactions with professionalism and empathy. Manage bookings and schedules using

Odoo ERP and CRM systems

. Provide accurate information on services, pricing, availability, and policies. Address and resolve customer complaints promptly to ensure satisfaction. Record and track customer queries, follow-ups, and service documentation in CRM. Conduct post-service follow-ups and collect client feedback for service improvement. Coordinate closely with dispatchers, chauffeurs, and operations teams for smooth service delivery.

Qualifications & Requirements

Minimum

2 years of customer service experience

in luxury transportation, hospitality, or a related service industry.

Fluent in Arabic

(spoken and written) with strong proficiency in English. Knowledge of Urdu or Hindi is an advantage. Hands-on experience with

Odoo ERP CRM and Help Desk systems

is highly preferred. Strong communication skills with a customer-first mindset. Ability to multitask, prioritize, and work effectively in a fast-paced environment. Collaborative, solution-oriented, and professional under pressure.
Job Type: Full-time

Pay: Up to AED4,000.00 per month