Job Description

Full-time, Permanent
Abu Dhabi, UAE
Posted 5 years ago
You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.

Key responsibilities of the role include:

Answer incoming calls and respond to customer's emails. Management and resolve customer complaints. Sell products and place customer orders in the computer system. Identify and escalate issues to supervisors. Provide product and service information to customers. Research required information using available resources. Research, identify, and resolve customer complaints using applicable software. Process orders, forms, and application. Route calls to appropriate resources. Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Follow up customer calls where necessary. Completing call notes and call reports as necessary and updating them in the CRM. Upsell products and services. Recording details of comments, inquiries, complaints, and actions taken. Managing administration, communicating and coordinating with internal departments. Complete call logs and reports. Other duties as assigned.

Requirements:

Bachelor's Degree or equivalent. Proficient in relevant computer applications such as word, excel, and powerpoint. 1-3 years of experience in a call center environment. Expertise in the customer service practices and principles. Excellent data entry and typing skills. Superior listening, verbal, and written communication skills. Ability to handle stressful situation appropriately. Must be proficient in CRM software. Great active listening skills. A patient and empathetic attitude. Strong time management and organizational skills. Adaptability and flexibility. Comfortable working in fast-paced environments Phone skills, including familiarity with complex or multi-line phone systems. In-depth knowledge of a company's products and/or services. Ability to speak multiple languages.

Job Type: Full-time, Permanent

Job Features

Job Category Professional

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