Job Description

Head of Loyalty, Partnerships and Payments - ADNOC Distribution - Abu Dhabi, UAE
Position Overview
ADNOC Distribution is hiring a Head of Loyalty, Partnerships and Payments in Abu Dhabi, UAE to design and deliver exceptional customer value through loyalty programs, strategic partnerships, and digital payment innovations. This senior leadership role oversees the loyalty proposition, financial sustainability, integrated partnerships, and payment initiatives, while managing a lean team and engaging with high-level stakeholders across banks, card schemes, and B2B partners.
Job Details
Location: United Arab Emirates
Location: Abu Dhabi
Industry: Oil and Energy
Function: Marketing / PR / Advertising
Salary: 45000-55000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You'll Do

• Lead the development of the customer value proposition for loyalty and payments to exceed customer expectations and drive incremental revenue
• Refine the loyalty program's value proposition using customer insights, competitive benchmarking, and engagement data
• Oversee loyalty program financials including point value, generosity, liability management, and cost per member
• Monitor and report program ROI in collaboration with stakeholders, identifying areas for optimization
• Define and direct partnership strategy, sourcing and negotiating strategic partnerships with banks, B2B partners, and payment providers
• Drive revenue through point sales, co-brand partnerships, and tactical initiatives with external stakeholders
• Manage digital payment partnerships and identify cutting-edge payment solutions for seamless integration
• Collaborate with internal teams and external providers to develop customer payment processes and enhance experiences
• Stay updated on emerging digital payment technologies and industry trends to maintain a competitive edge
• Build and lead a high-performing team, providing mentorship, coaching, and career development opportunities
• Foster collaboration and innovation within loyalty, partnerships, and payments functions
• Serve as the key point of contact for senior internal and external stakeholders, ensuring alignment with business objectives
• Develop policies, processes, and RACI models to enhance cross-functional collaboration and efficiency

Candidate Requirements

• Bachelor's degree in Business Administration, Marketing, Finance, or related field; MBA preferred
• Minimum 12 years of experience in senior leadership roles managing loyalty programs, payments, and partnerships, preferably in retail or related sectors
• Proven success in designing, implementing, and scaling loyalty and partnership strategies
• Strong background in digital payments, financial management of loyalty programs, and strategic partnerships with financial institutions
• Excellent leadership skills with the ability to manage and inspire teams
• Strong analytical and problem-solving skills with commercial acumen
• Exceptional communication and interpersonal abilities to engage with executive stakeholders
• Ability to deliver results in fast-paced, dynamic environments

Why Join Us

• Lead a highly strategic function driving loyalty, payments, and partnerships for one of the UAE's leading energy retailers
• Competitive senior-level salary package with opportunities for growth and advancement
• Exposure to innovative loyalty and digital payment initiatives within the energy and retail sector
• Collaborate with global partners, banks, and industry leaders to deliver customer-focused solutions
• Be part of ADNOC Distribution's mission to deliver innovation, convenience, and value to millions of customers

About the Company
ADNOC Distribution, a subsidiary of ADNOC, is the UAE's largest fuel and convenience retailer, serving millions of customers daily. Headquartered in Abu Dhabi, ADNOC Distribution provides fuel, lubricants, and retail services across the UAE and international markets. As part of ADNOC, one of the world's largest energy companies, ADNOC Distribution is dedicated to innovation, customer experience, and operational excellence.
Job Title Head of Loyalty, Partnerships and Payments - ADNOC Distribution - Abu Dhabi, UAE
Head of Loyalty, Partnerships and Payments - ADNOC Distribution - Abu Dhabi, UAE
Position Overview
ADNOC Distribution is hiring a Head of Loyalty, Partnerships and Payments in Abu Dhabi, UAE to design and deliver exceptional customer value through loyalty programs, strategic partnerships, and digital payment innovations. This senior leadership role oversees the loyalty proposition, financial sustainability, integrated partnerships, and payment initiatives, while managing a lean team and engaging with high-level stakeholders across banks, card schemes, and B2B partners.
Job Details
Location: United Arab Emirates
Location: Abu Dhabi
Industry: Oil and Energy
Function: Marketing / PR / Advertising
Salary: 45000-55000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You'll Do

• Lead the development of the customer value proposition for loyalty and payments to exceed customer expectations and drive incremental revenue
• Refine the loyalty program's value proposition using customer insights, competitive benchmarking, and engagement data
• Oversee loyalty program financials including point value, generosity, liability management, and cost per member
• Monitor and report program ROI in collaboration with stakeholders, identifying areas for optimization
• Define and direct partnership strategy, sourcing and negotiating strategic partnerships with banks, B2B partners, and payment providers
• Drive revenue through point sales, co-brand partnerships, and tactical initiatives with external stakeholders
• Manage digital payment partnerships and identify cutting-edge payment solutions for seamless integration
• Collaborate with internal teams and external providers to develop customer payment processes and enhance experiences
• Stay updated on emerging digital payment technologies and industry trends to maintain a competitive edge
• Build and lead a high-performing team, providing mentorship, coaching, and career development opportunities
• Foster collaboration and innovation within loyalty, partnerships, and payments functions
• Serve as the key point of contact for senior internal and external stakeholders, ensuring alignment with business objectives
• Develop policies, processes, and RACI models to enhance cross-functional collaboration and efficiency

Candidate Requirements

• Bachelor's degree in Business Administration, Marketing, Finance, or related field; MBA preferred
• Minimum 12 years of experience in senior leadership roles managing loyalty programs, payments, and partnerships, preferably in retail or related sectors
• Proven success in designing, implementing, and scaling loyalty and partnership strategies
• Strong background in digital payments, financial management of loyalty programs, and strategic partnerships with financial institutions
• Excellent leadership skills with the ability to manage and inspire teams
• Strong analytical and problem-solving skills with commercial acumen
• Exceptional communication and interpersonal abilities to engage with executive stakeholders
• Ability to deliver results in fast-paced, dynamic environments

Why Join Us

• Lead a highly strategic function driving loyalty, payments, and partnerships for one of the UAE's leading energy retailers
• Competitive senior-level salary package with opportunities for growth and advancement
• Exposure to innovative loyalty and digital payment initiatives within the energy and retail sector
• Collaborate with global partners, banks, and industry leaders to deliver customer-focused solutions
• Be part of ADNOC Distribution's mission to deliver innovation, convenience, and value to millions of customers

About the Company
ADNOC Distribution, a subsidiary of ADNOC, is the UAE's largest fuel and convenience retailer, serving millions of customers daily. Headquartered in Abu Dhabi, ADNOC Distribution provides fuel, lubricants, and retail services across the UAE and international markets. As part of ADNOC, one of the world's largest energy companies, ADNOC Distribution is dedicated to innovation, customer experience, and operational excellence.
Post Details
Job Start Date
Salary from 45000.00
Salary to 55000.00
Number of Vacancies 1
Location -
Location City Abu Dhabi
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required