Job Description

Job description:

Job Title: Sales Admin & CRM Manager

Department: Sales

Reports To: Sales Manager / Head of Sales

Job Summary

The Sales Admin & CRM Manager is responsible for managing sales administrative functions, maintaining and optimizing the CRM system, supporting the sales team with accurate data, and ensuring smooth coordination between sales, marketing, and management. This role plays a critical part in sales performance tracking, lead management, and process efficiency.

Key Responsibilities

Sales Administration

Provide end-to-end administrative support to the sales team

Prepare sales quotations, proposals, contracts, and booking forms

Maintain accurate records of clients, deals, and sales documentation

Coordinate with legal, finance, and operations for deal closures

Track sales pipeline, bookings, cancellations, and handovers

Assist in commission calculations and sales reports

CRM Management

Manage and maintain the company's CRM system (e.g., Salesforce, HubSpot, Zoho, Property CRM, etc.)

Ensure accurate data entry, lead allocation, and opportunity tracking

Monitor lead lifecycle from inquiry to closure

Create and manage automated workflows, reminders, and follow-ups

Train sales team on proper CRM usage and best practices

Audit CRM data regularly to ensure data quality and compliance

Reporting & Analysis

Prepare daily, weekly, and monthly sales performance reports

Analyze conversion rates, lead sources, and sales trends

Generate dashboards and KPIs for management review

Support forecasting and target tracking

Coordination & Communication

Act as a liaison between sales, marketing, and management

Coordinate with marketing on lead campaigns and source tracking

Handle client communications when required

Ensure timely follow-up and task completion by sales executives

Process Improvement & Compliance

Develop and improve sales processes and CRM workflows

Ensure compliance with company policies and data protection standards

Support internal audits and management reviews

Maintain confidentiality of client and company data

Required Skills & Qualifications

Bachelor's degree in Business Administration, Sales, or related field

2-5 years of experience in sales administration and CRM management

Strong knowledge of CRM systems and sales pipelines

Excellent organizational and multitasking skills

Strong analytical and reporting abilities

Proficient in MS Excel, Word, and PowerPoint

Strong communication skills (written & verbal)

Preferred Skills

Experience in real estate, brokerage, or developer firms

Knowledge of commission structures and contracts

CRM certification (Salesforce, HubSpot, Zoho - a plus)

Experience with dashboards and automation

Key Performance Indicators (KPIs)

CRM data accuracy and compliance

Lead response and follow-up efficiency

Sales reporting accuracy and timeliness

Sales pipeline visibility and conversion rates

Sales team CRM adoption rate

Job Type: Full-time

Job Type: Full-time

Pay: AED6,000.00 - AED7,000.00 per month