About Us The only Resort in Riyadh City Characterized by the architectural grandeur, The InterContinental Durrat Al Riyadh Resort & Spa is cradled within the distinguished neighborhood of Banban, Riyadh. This unique property resides on 154,000 sqm of a lush green oasis enhanced by eco-friendly water features. Whether travelling for business or leisure, guests will enjoy from a wide array of culinary venues to an extensive range of recreational facilities including SPA, Indoor & Outdoor pools. Equipped with 162 remarkable abodes, including 121 extensive guestrooms, 31 luxurious suites and 10 stately private villas each with an outdoor swimming pool. Elegantly designed by beautifully weaving the opulence of the Arabian heritage, the resort offers guests a retreat that is a cut above the rest. Bring the warmth of Royals to your wedding day or host a successful meeting or a conference at any of our event venues; timeless and fit for any occasion. Add a touch of glamour and style to your experience as you choose between the Grand Durrat Hall, eight meeting rooms or stunning outdoor spaces, perfect for soirees, corporate meetings and exhibitions. Our dedicated team of professional and engaging event specialists will orchestrate every detail to perfection. To complete the experience, The InterContinental Durrat Al Riyadh Resort also presents gracious service and world-class dining. When you're a part of IHG, you’re more than your job title. And that’s what we love the individual talents, interests and dreams that make you who you are because we know that a team with different perspectives and skills can only make our business stronger.



Your day to day Consistently provides and maintains the highest standard of staff/guest care and service. 2 Ensures that you and all reporting staff maintain a high standard of personal hygiene and grooming at all times. 2 Assists that designated uniforms are worn well pressed and in a good state of repair ant to ensure that name badges are worn at all times. 4 Assists Employee Relations Manager in maintaining and updating the departmental service standards manual. 5 Ensures that you and all reporting staff demonstrate the required service standards. 6 Assists Employee Relations Manager in regularly monitoring staff performance against agreed criteria. 7 Have a good knowledge of all hotel facilities and be able to answer staff/guest questions in a quick, polite and helpful manner. 8 Handles any staff/guest complaints or problems promptly and to ensure that all resolved/unresolved incidents are reported to Employee Relations Manager. 9 Ensures company, hotel and statutory rules, regulations and policies are adhered to at all times. 10 Acts on your responsibilities for health and safety at work. 11 Demonstrates a working knowledge of fire prevention and to ensuring that staff follow the hotel evacuation procedures on hearing the alarm. 12 Securities conscious with respect to guest, staff and hotel property /welfare and to report suspicious circumstances to Employee Relations Manager. 13 Ensures the departmental area is maintained in a safe, hygienic and presentable state and to report any damage to furniture, fittings and equipment to Employee Relations Manager. 14 Communicates positively with staff, colleagues and E.R.M. to ensuring effective teamwork and high morale. 15 Attends meetings and training sessions/courses that may be beneficial to you and your department. 16 Assists E.R.M. with the Orientation of new members of staff. 17 Assists your head of department roistering staff effectively. 18 Effectively supervise the departmental operation whilst on duty. 19 Handles staff grievance and disciplinary matters to the agreed hotel standard. 20 Carries out any reasonable tasks requested by the Management.



What we need from you - Minimum 2 years of experience. - Ability to work and communicate to multinational environment. - English Language is required.



What we offer We’ll reward all your hard work with a great salary and benefits. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit