Restaurant Reservations Manager (4 Star Hotel)
Dubai, United Arab Emirates
Job Description
b'
As the Reservations Manager of a Restaurant in 4-star hotel, you will oversee all aspects of the reservations, ensuring the efficient and effective management of room bookings, revenue optimization, and guest satisfaction. We are seeking a dynamic and experienced individual with strong leadership skills and a passion for delivering exceptional service to guests. Key Responsibilities:
- Manage the day-to-day operations of the reservations department, including overseeing reservations agents, scheduling staff, and monitoring performance to ensure departmental goals are met.
- Develop and implement strategies to maximize room revenue and occupancy, including pricing strategies, inventory management, and distribution channel optimization.
- Monitor reservation trends, analyze booking patterns, and identify opportunities to drive revenue growth and increase market share.
- Ensure accuracy and consistency in reservation data, including room rates, availability, and guest preferences, across all booking channels and platforms.
- Train and coach reservations staff on reservation procedures, product knowledge, and upselling techniques to enhance guest experiences and maximize revenue potential.
- Collaborate with the sales and marketing team to develop promotions, packages, and special offers to attract guests and drive reservations.
- Maintain relationships with third-party booking channels, travel agents, and corporate clients, negotiating contracts and commissions as needed.
- Stay informed about industry trends, technological advancements, and competitor strategies related to reservations and revenue management, and incorporate best practices into departmental operations.
- Prepare and analyze reports on reservation performance, revenue metrics, and market trends, presenting findings and recommendations to senior management.
- Handle escalated guest inquiries, complaints, and reservation issues, ensuring timely and satisfactory resolution to maintain guest satisfaction and loyalty.
- Bachelor\'s degree in Hospitality Management, Business Administration, or related field required; additional certification in revenue management or hospitality industry preferred.
- Minimum of 2 years of experience in reservations management or revenue management, preferably in a hotel or hospitality environment.
- Strong understanding of reservation systems, distribution channels, and revenue management principles, with proficiency in hotel property management systems.
- Excellent analytical and problem-solving skills, with the ability to interpret data, identify trends, and develop strategic initiatives to optimize revenue and profitability.
- Exceptional leadership and interpersonal skills, with the ability to motivate and inspire a team, build relationships with stakeholders, and collaborate effectively across departments.
- Excellent communication skills, both verbal and written, with the ability to present complex information in a clear manner.
- Proven track record of achieving revenue targets, implementing successful strategies, and driving continuous improvement in reservation operations.
- Ability to work well under pressure and adapt to changing priorities in a fast-paced environment.
- What is your Salary expectation?
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1648765
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationDubai, United Arab Emirates
-
EducationNot mentioned