Job Description

We are looking for a proactive and hands-on Restaurant Manager to lead and stabilize operations for our newly opened restaurant. The ideal candidate will excel in building a strong team, establishing systems, and driving a consistent guest experience as we grow. This role requires someone highly organized, calm under pressure, and capable of setting up smooth operations from day one.

Key Responsibilities

1. Opening Phase & Operational Setup

Establish and implement all FOH service procedures, standards, and workflows.
Create checklists, SOPs, cleaning routines, and service guidelines from scratch.
Ensure all equipment, POS systems, and service tools are fully functional and optimized.
Work closely with the kitchen to ensure communication and service alignment.
2. Team Building & Training

Recruit, onboard, and train new staff (servers, hosts, cashiers, runners).
Conduct continuous training on service quality, menu knowledge, and guest engagement.
Create a positive, motivated culture in a new environment.
3. Guest Experience & Service Excellence

Welcome guests, manage table flow, and ensure all customers leave satisfied.
Handle complaints professionally, with a strong focus on building repeat business.
Collect feedback actively and implement continuous improvements.
4. Marketing & Reputation Building

Support social media content, influencer visits, and promotions during the launch phase.
Monitor online reviews (Google, Instagram, Zomato, Talabat) and respond proactively.
Assist in local community outreach and neighborhood awareness.
5. Sales & Revenue Management

Track sales, analyze peak hours, and help optimize menu performance.
Implement upselling techniques and promotions to increase revenue.
Manage daily cash handling, POS reports, and financial accuracy.
6. Inventory & Vendor Coordination

Maintain stock levels of beverages, disposables, and service items.
Work with suppliers to secure consistent quality and pricing.
Monitor wastage, portion control, and operational costs.
7. Compliance & Standards

Ensure compliance with Dubai Municipality hygiene regulations.
Maintain HACCP documentation and safety standards.
Ensure the restaurant environment stays clean, organized, and guest-ready.
Qualifications & Experience

2-5 years of experience in a supervisory or manager role in a restaurant.
Experience in new openings is a strong advantage (but not mandatory).
Familiarity with Middle Eastern/Turkish/Iranian cuisine preferred.
Strong leadership, communication, and time-management skills.
Ability to train new staff and establish new systems.
High energy, hands-on, and solution-oriented.
Key Skills

New restaurant setup experience
Leadership & team development
Customer service & problem-solving
Guest relationship building
Cash handling & reporting
Inventory control
Social media awareness
Strong organization in fast-paced environments
Job Type: Full-time

Application Question(s):

When would you be available to start? Are you immediate joiner?
Experience:

restaurant management: 2 years (Required)
Willingness to travel:

* 100% (Required)