Job Description

Dimos Cafe and Restaurant

Location: 06, Ground Floor, Marasi Drive, Damac Maison Prive, Business Bay, Dubai

Role Definition

The Floor Manager at Dimos Cafe and Restaurant is responsible for overseeing the daily operations of the restaurant's front-of-house, ensuring a seamless dining experience for guests. The role involves team supervision, customer service excellence, operational efficiency, and compliance with restaurant standards. The Floor Manager will act as a bridge between the management and the service team, ensuring smooth execution of daily tasks and upholding the restaurant's reputation for quality and hospitality.

Responsibilities & Deliverables

1. Guest Experience & Service Excellence

Ensure exceptional customer service, addressing guest concerns promptly.

Monitor guest satisfaction and handle feedback effectively.

Maintain restaurant ambiance, cleanliness, and adherence to hospitality standards.

2. Staff Supervision & Training

Lead and supervise service staff, ensuring professional conduct.

Conduct regular training sessions for staff on service etiquette and operational efficiency.

Manage staff schedules, shifts, and task assignments.

3. Operational Efficiency

Oversee floor operations and maintain smooth workflow.

Ensure adherence to hygiene, safety, and food quality standards.

Coordinate with the kitchen team to maintain order accuracy and timely service.

4. Sales & Revenue Management

Encourage upselling and cross-selling techniques among staff.

Monitor daily sales and suggest strategies for improvement.

Manage table reservations, seating arrangements, and peak-hour handling.

5. Compliance & Reporting

Ensure all legal, hygiene, and operational policies are met.

Conduct daily reports on service performance and customer feedback.

Address any operational issues and escalate them when necessary.

Tasks & Activities

Key Responsibility

Tasks & Activities

Guest Service

Greet and seat customers, monitor service quality, handle complaints.

Staff Supervision

Assign duties, monitor performance, conduct briefings.

Operational Tasks

Ensure table turnover efficiency, monitor order flow, check service speed.

Sales & Promotions

Train staff on upselling techniques, monitor daily revenue reports.

Compliance

Ensure food safety, hygiene, and local compliance laws are followed.

Measurement Matrix (Key Performance Indicators - KPIs)

Performance Area

Measurement Criteria

Customer Satisfaction

Guest feedback & Google reviews rating.

Service Efficiency

Average order serving time & table turnover rate.

Staff Management

Team performance and attendance tracking.

Revenue Contribution

Sales per table, upselling performance.

Compliance & Hygiene

Inspection scores and adherence to policies.

Job Type: Full-time

Pay: AED3,500.00 - AED12,000.00 per month

Application Question(s):

Do you have experience handling customer complaints and resolving conflicts in a restaurant setting? Have you worked in a fast-paced restaurant environment where you had to manage unexpected rush hours? Have you implemented upselling or promotional strategies in a restaurant to increase sales? Are you familiar with Dubai's food safety and hygiene regulations for restaurants?
Experience:

Restaurant: 3 years (Required)
Language:

* Arabic & English (Required)