Job Description

Founded in 1984, APCO Worldwide is an award-winning, independently owned global communication and business strategy firm with offices in major cities throughout North America, Europe, the Middle East, Africa and Asia. APCO combines a global perspective with local expertise to help clients around the world manage challenges, opportunities, perceptions and reputations. APCO clients include corporations and governments; industry associations and nonprofit organizations; and six of the top 10 companies on the Fortune 500. The firm is a majority women-owned business.
The Role
The Resourcing Manager deliver best-in-class resourcing for our offices/practice areas. The Resourcing
Manager will partner with MDs and practice leads, clients and new business opportunity leaders to
provide full operational and strategic resourcing support, as required by the business, for multiple
markets.
This role is designed to add business value to the company by maximising the efficiency and
effectiveness of the process of deploying staff, yielding stronger utilization and realization, ensuring client
needs are met, and driving retention by ensuring staff are meeting their professional development
goals. The role will work closely with the Regional Resourcing Director, finance and talent teams to
ensure open lines of communication on staff strength, areas of improvement and partner on developing
recommendations for adjusting capacity to ensure the business is hitting its utilization and realization
goals.
Primary Responsibilities

• Strategic oversight of the deployment of all staff in the offices/practice areas that you support

with a wide variety of skill sets and capabilities

• Assist APCO in becoming more agile, providing the right people on the right projects at the

right time to optimize headcount, increase utilization and positively impact employee
engagement

• Drive medium and longer-term workforce planning for the offices and practices in your remit
• Develop a deep understanding of the region's growth plans and strategic focus and the

headcount to support these

• Allocate teams with the right balance of skills and experience (factoring in individual

strengths, development points, team needs, personalities, and client profitability)

• Contribute to an efficient staffing process, leading to balanced and optimized teams, and a

feeling of equity in effort and opportunity among the staff

• Be accountable to the Regional Resourcing Director for all deployment and planning in your

offices and practice groups, including the resourcing of new business pitches and proposals

• Anticipate the issues and concerns of stakeholders and providing strategic advice and

support

• Provide long-term and sustainable solutions to the business, whilst also balancing short-term

business priorities

• Be proactive in relation to global supply and demand challenges and opportunities of

deployment, working closely with resourcing peers

• Proactive communication with Regional Resourcing Director, MDs, practice leads and

finance and talent team on staffing optimization and innovative ways to source roles, as well
as highlighting any resourcing issues or risks to the business

• Develop positive working relationships and drive collaboration across the firm
• Develop a deep understanding of individual development goals of staff you are supporting

and deploy those staff members in ways that help them reach those goals

• Engage and promote the use of key resourcing systems to enable effective and efficient

resourcing outcomes

• Interpret and analyse data to provide trends, make connections and spot opportunities to

improve profitability, networking internally and externally to advise the business on resourcing
options and solutions

• Delivering outcomes that build strong relationships by taking into account the different needs

of multiple stakeholders, balancing the needs of individuals and those of the business

• Anticipating and recognising when conflict may occur and work to resolve these through

supporting and escalating where required.
Key Performance Indicators

• Balanced utilization totals for staff, which in aggregate meet financial targets
• Positive impact on realization rates for billable time
• Responsive and efficient staff deployment, yielding high rates of satisfaction among client

and new business leaders

• Positive feedback from staff under management and reduced levels of voluntary departures

Requirements

• Degree in a related field desired, or equivalent experience
• Excellent teamwork and relationship building skills
• Strategic, forward planning approach, commercially astute
• Strong analytical skills
• A minimum of 5 years of relevant experience, agency experience / management consulting experience is a plus
• Agile thinking and innovative problem solving
• Understands and empathizes with client demands
• Comfortable dealing with ambiguity
• Proactive, highly motivated and results-focused
• Promote resource management as an integral partner, driving the success of the business
• Conflict resolution
• Some travel might be required

About APCO in the Middle East and North Africa
Home to some of the fastest growing economies in the world, the Middle East and North Africa region has a pivotal role to play in driving global conversations - from environmental policies to religion and pop culture. The UAE and Saudi Arabia are clear leaders in this equation, although the wave of innovation continues to transcend borders.
APCO launched its regional operations in 2006 in Dubai. Growing from a team of less than 10 consultants, APCO today has over 200 people from 26 countries working in teams across Dubai, Abu Dhabi, Riyadh, Manama and Kuwait and our projects take us to countries across the region and the Levant. APCO was awarded Best Agency in the Middle East by PRWeek in 2019 and Best Agency to Work for: EMEA Network by PRovoke Media in 2017 and 2019.
With a portfolio of over 100 clients, APCO's MENA offices deliver public relations and digital communication support across health, food, consumer & retail, finance, technology, real estate & hospitality, non-profit and public affairs practices. The region also offers specialized services, created for the Middle East, such as our Build-Operate-Transfer (BOT) model and our Compass and License to Operate offerings.
In addition, APCO's global AI Comms Lab, a first-of-its-kind innovation center which utilizes artificial intelligence to build and protect the reputations of major global brands, governments and organizations is driven from the Dubai office.
From helping governments connect with the private sector and civil society, to supporting the Pope's historic visit to the region and launching iconic brands and destinations, we understand the nuances of the MENA region and pride ourselves on making an impact