Job Description

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different(TM) brand promise. Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity. Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait's Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children's play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom. About the Job:

An opportunity has arisen for a Reservations Sales Agent to join Reservation department in Jumeirah Messilah Beach Hotel & Spa Kuwait.

Your main duties will include:

Proactively sell, up-sell, and cross sells all products and services within the Jumeirah Messilah in a friendly, professional and efficient manner. Be proactive to customer needs.

Always focus on, maximizing sales, as well as assisting guests internal/external, and future customers by offering the highest level of customer service.

Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks.

To effectively manage the process of no-show/cancellation reports.

Achieve given targets and maintain exceptional performance at all times.

Handle queries through telephone, fax, and email.

Use approved language skill as required at all times.

Ensure compliance with the room reservations quality performance requirements.

Support Department's Key Performance Index.

To perform other duties/tasks as assigned by the management. About you:

In order to be considered for this role you will have a minimum of 2 years reservations experience in a 5 star hotel or similar environment, a secondary school certificate or degree and good knowledge of OPERA front office application and as well as MS Office applications.

You have an outgoing personality with ability to communicate with guests and colleagues, excellent English communication skills and if you speak additional language will be an added value.

About the benefits:

This position offers a highly competitive salary and package which includes: Basic salary, incentives plan, housing, flight allowance to home country every 2 years, government medical coverage, accident insurance, meals; laundry and transportation.