Job Description

About Jumeirah & The Hotel: Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different(TM) brand promise. Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity. Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait's Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children's play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom. About the Job:

An exciting opportunity has arisen for a Sales Agent to join the team in In-Room Dining. The purpose of this role is to provide a courteous and efficient service ensuring maximum guest satisfaction in a manner consistent with our hotel standard.

To use courteous and efficient telephone etiquette while obtaining all information necessary to process the guest's order.

To record covers, handle special orders, check for out of stock items, obtain the specials for the day.

To operate the computer system for order taking, check printing, closing out checks and printing reports.

To maintain in-depth knowledge all menus (including Daily Specials, cocktail list, etc.) and of the service of food and beverage items offered by the department and the hotel.

To up-sell to guests as well as confirm their order before thanking them.

To record all guest charges, gratuities and cash transactions accurately.

To coordinate between the waiter and kitchen for smooth, service.

To assure that all amenity requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.

To assume responsibility for a house float and follow all operating procedures regarding the float.

To check all orders before they leave In-Room Dining if no manager is present.

To control the cleanliness in the In-Room Dining area.

To inform the Manager of all customer complaints and makes appropriate efforts to correct the problem.

The ability to maintain a In-Room Dining control sheet so the Manager knows when an order was taken, delivered and retrieved and by whom.

To assist the servers with setting up orders.

To respond properly in any hotel emergency or safety situation.

To perform other tasks or projects as assigned by hotel management and staff. About you:

The ideal candidate for this position will have the following experience and qualifications:

High School Diploma

Minimum 2 years experience in similar position in a 5 star hotel

Experience working in the Middle East

Demonstrated experience working in a high volume, high pressure environment

Experience working in the hospitality or other customer service related industry

Administrative skills, able to multi-task and meet deadlines

Strong verbal and written Arabic and English language skills About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate her/himself with one of the most luxurious brands in the hospitality industry.