Reservations Agent
Dubai, United Arab Emirates
Job Description
Reservations Agent
Reports To: Reception Manager
Supervises: N/A
Overview: The Reservations Agent manages all incoming booking requests, providing precise and courteous communication to secure reservations and capture essential guest information.
Key Responsibilities:
- Handle all incoming phone, online, and email reservation requests.
- Input reservations accurately into the system, noting special occasions, allergies, and preferences.
- Confidently explain restaurant policies (e.g., cancellation, dress code, tasting menu requirements).
- Manage the waitlist and call to confirm reservations as needed.
- Assist with outbound calls for marketing or event promotions as directed.
- Provide administrative support to the reception team (e.g., updating contact lists).
- Maintain a professional and helpful tone in all guest interactions.
- Excellent phone etiquette and clear verbal communication skills.
- Strong computer skills and attention to detail.
- Patient and customer-focused attitude.
- Ability to work independently.
- Basic knowledge of the restaurant's menu and offerings.
Skills Required
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Job Detail
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Job IdJD2249780
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned