Job Description

Job Title: Reservation Officer

Location:

United Arab Emirates

Job Type:

Full-Time

Industry:

Hospitality / Travel / Holiday Homes

:

We are seeking a detail-oriented and customer-focused

Reservation Officer

to join our team. The Reservation Officer will be responsible for handling booking inquiries, managing reservations, and ensuring a seamless and positive experience for clients looking to book accommodations or travel services.

The ideal candidate will have excellent communication skills, a strong customer service mindset, and proficiency with reservation systems and booking software.

Key Responsibilities:

Manage and process reservations for hotel rooms, holiday homes, or travel packages via phone, email, and online channels Respond promptly and professionally to customer inquiries and provide accurate information regarding availability, rates, policies, and services Coordinate with front office, housekeeping, and other relevant departments to ensure smooth check-ins and guest satisfaction Handle modifications, cancellations, and special requests while adhering to company policies Maintain accurate and up-to-date records of reservations in the booking system or CRM Assist customers with payment procedures and confirm booking details Resolve any reservation-related issues or complaints in a timely and effective manner Generate daily, weekly, and monthly reports on booking trends and occupancy rates Collaborate with sales and marketing teams to support promotions and campaigns Stay updated on company offerings, pricing, and local regulations

Requirements:

Proven experience as a Reservation Officer or similar role in hospitality or travel Proficiency in reservation software (e.g., Opera, Amadeus, Sabre, or proprietary systems) Excellent verbal and written communication skills in English (additional languages are a plus) Strong customer service and problem-solving skills Ability to multitask and work efficiently in a fast-paced environment Attention to detail and organizational skills Flexible to work shifts, including weekends and holidays, if required UAE Driving License (preferred but not mandatory)

What We Offer:

Competitive salary and benefits package Professional and supportive work environment Opportunities for career development and training Exposure to the hospitality and travel industry dynamics

About Us:

[Ramzin Group of Companies ] is a leading provider of quality accommodations and travel solutions in the UAE, committed to delivering exceptional guest experiences through efficient and friendly service.

Submit your application : hr@ramzingroup.com/saba@ramzingroup.com

Job Type: Full-time

Pay: AED2,800.00 - AED4,000.00 per month

Ability to commute/relocate:

Dubai: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

Reservation Officer in UAE: 2 years (Required)
Language:

English, Hindi, Arabic, or addition is a plus (Preferred)
Willingness to travel:

* 25% (Preferred)