Job Description

Location:

Dubai, UAE

Employment Type:

Full-time

Department:

Client Relations / Renewals / Operations

About the Role:

We are looking for an enthusiastic and detail-oriented

Renewals Executive

to join our growing team. The ideal candidate will be responsible for managing client license renewals, maintaining strong relationships with clients and professional partners, ensuring compliance with UAE regulations, and supporting internal teams to streamline the renewal process.

This role requires exceptional communication, organization, and CRM management skills -- with a proactive attitude to deliver excellent client experiences and drive business continuity.

Key Responsibilities:Client & Partner Communication

Notify

direct clients and professional partners

of upcoming

license renewals

and ensure timely follow-ups. Educate direct clients (DC) and professional partners on

license renewal and migration procedures

. Manage

renewal inquiries

received via phone calls, emails, and other channels. Conduct

face-to-face meetings

with clients when required to discuss renewal or migration options. Respond promptly and professionally to

client emails and queries

regarding the status of applications.

CRM & Documentation Management

Create deals, monitor progress, and

update the ZOHO CRM system

regularly, ensuring all required documents are received and uploaded on time. Manage and assign

ZOHO email tickets

to the relevant team members within the Renewals Department. Prepare and issue

renewal quotations

to clients or professional partners and provide any other necessary information. Verify the accuracy of all

renewal documentation

, including business activities, shareholder details, and company names, before forwarding to the concerned team. Coordinate with the

License Specialist (Issuance Team)

for the preparation of new incorporation or renewal documents. Notify

Professional Partners

immediately of any inconsistencies or missing documentation.

Process Coordination & Problem Solving

Act swiftly to provide

appropriate solutions

ensuring smooth application and renewal processes. Liaise with the

DSOA (Dubai Silicon Oasis Authority)

or other relevant authorities when required to facilitate renewals. Collaborate closely with the

Finance, Operations, and Compliance

teams to ensure all renewals are completed accurately and efficiently.

Reporting & Targets

Track and report on renewal performance and maintain an updated pipeline of pending renewals. Support the team in achieving

monthly and quarterly renewal targets

and identify opportunities for

upselling or cross-selling

additional services.

Requirements:

Bachelor's degree

in Business Administration, Marketing, or related field. Minimum

1-3 years of experience

in a renewal, customer service, or sales support role -- preferably within the

UAE business setup or consulting industry

. Sound understanding of

UAE business license procedures

(Mainland & Free Zone). Proficiency in

ZOHO CRM

,

MS Office

, and

Google Workspace

. Excellent

verbal and written communication skills

in English (Arabic is an advantage). Strong organizational, multitasking, and follow-up skills. Customer-focused, with a

results-driven attitude

and keen attention to detail.

Key Attributes:

Proactive and self-motivated with strong interpersonal skills. Excellent time management and prioritization abilities. Strong problem-solving and negotiation capabilities. Team player with a professional and positive attitude.

What We Offer:

Competitive

salary and performance-based incentives

. Comprehensive

training and professional development

opportunities. Supportive and growth-oriented work environment. Opportunity to work with a leading

business consulting and corporate services firm

in the UAE.
Job Type: Full-time

Pay: From AED6,000.00 per month