Job Description

About KnowBe4



KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.



Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.



Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.



Please submit your resume in English.



To learn more about our team and office culture in Dubai, United Arab Emirates, visit the following links.

Careers Page:

https://www.knowbe4.com/careers/locations/dubai

Glassdoor:

https://www.glassdoor.com/Jobs/KnowBe4-Dubai-Jobs-EI_IE969384.0,7_IL.8,13_IS7282.htm



The Mid Market and Enterprise Renewal Specialist is responsible for coordinating with Mid Market and Enterprise CSMs, Partners and customers to provide pricing quotes for renewals, adding upsell where applicable, and then successfully and efficiently closing those opportunities.

Responsibilities:

Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities



Coordinate with Mid Market and Enterprise CSMs to strategize on renewals, and applicable upsells, for their customers to maximize bookings



Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities



Negotiate with customers on opportunities to prevent churn and secure optimal terms, using discretion and independent judgment



Facilitate a working process between KnowBe4 Legal department, and customer's Legal team to revise legal documentation pertinent to the contract



Employ pricing strategies that meet the Company's standards, policies, and procedures



Generate pricing quotes for renewals



Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with the Enterprise Renewal Specialist Director to review and strategize



Meet and exceed bookings targets and quotas



Maintain impeccable administration of your opportunities in the Company's CRM

Minimum Qualifications:

Associate's Degree or equivalent work experience and education preferred



Experience with Gmail and Google Docs



Experience with MS Office (Word and Excel)



Experience with web browsers (Chrome, Internet Explorer, etc.)



Previous sales or negotiation experience



Familiarity with standard concepts, practices and procedures within the IT Security Field



Experience with Salesforce or other CRM preferred



Strong verbal and written communications



Excellent time management and organization skills



Superior customer service skills



Strong collaborative and team work skills



Ability to build rapport with customers via phone, email and video conferencing



Ability to work with minimal supervision



Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits .

Note:

An applicant assessment and background check may be part of your hiring procedure.



Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.



No recruitment agencies, please.