Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day. ROLE PURPOSE:
Oversees the Food & Beverages responsibilities and activities of the organization. Act as deputy Food & Beverages manager in the execution of the IKEA Food & Beverages Concept in the IKEA Restaurant & Café, IKEA Bistro and IKEA Swedish Food Market and IKEA co-worker restaurant, in order to strengthen the IKEA store’s position as the best home furnishing store in your local market. Includes achieving the customer satisfaction goals set and all foods & beverages are prepared and served in the correct way by trained and skilled co-workers for IKEA store visitors to take a natural break in their shopping for a tasty and nourishing meal, at a competitive price, in pleasant and relaxing surroundings with a taste of Sweden.
KEY ROLE SPECIFIC ACCOUNTABILITIES:
Customers

• Ensure our guests are always in focus and strive to make them smile. Meet and serve our guests showing empathy and care. Willing to listen and support them with an attitude based on the IKEA values.

• Lead by example and a good ambassador for the IKEA store in all contact with our guests, and give them a good reason to return again and again.

• Always look at our store through the eyes of our customers. Have a daily dialogue with our guests to get continuous feedback about their experiences and to learn more about their needs and wants, then act based on their input.

• Empower and encourage the team to take immediate action to meet the needs of guests and give input on how to continuously improve our meeting with them.

• Ensure our guests have a great shopping experience always throughout the day.

Commercial Together with his colleagues and managers, they contribute actively in the development and implementation of a clear IKEA Food action plan for the store using the store business plan and country business plan. These are supported by input from Growing IKEA together and the IKEA Food Direction & Strategy. Develop and execute an annual action plan for his area based on agreed goals.

• Actively implement the range matrix (global and national) by securing quality and availability.

• Serve high-volume dishes that suit the taste of the many people on the local market.

• Secure that we prepare all food in line with the product sheet and secure the quality served at all times.

• Actively use the product sheets to train co-workers. Also, ensure all co-workers taste and learn about new products before they are launched.

• Secure an irresistible food offer by ensuring we give customers an appealing range presentation.

• Passionate about his products and actively learn about their content, origins, preparation and other benefits. Share this knowledge with his guests and colleagues.

• Ensure that his team and him know the top-selling products, 3 Aces and 1 King, and that they are available and clearly communicated and displayed at all times. To promote alternative products when these are unavailable.

• Utilise everyday commercial opportunities to grow sales and profitability according to the goals in his area. Work with the Functional Commercial Review and other appropriate tools to do so.

• During unexpectedly quiet times, initiate commercial activities that attract store visitors and increase the take-up rate, or take other actions to secure productivity.

• Co-operate with the Stores Kitchen Managers & Kitchen Production Seniors to enhance Swedishness and the link between the IKEA Restaurant & Café and the Swedish Food Market when appropriate.

• Have relevant knowledge of the competition on the market & use this information to initiate immediate action as needed, e.g. secure a substantial price distance.

• Create awareness of IKEA Food as the most important in-store marketing tool for maximising the IKEA store’s sales potential.

People

• Passionate leader who can bring business and people together, inspired by the IKEA core leadership capabilities and strive to continuously develop as a leader.

• In co-operation with the Human Resources (HR) department, recruit his team based on the IKEA values.

• Committed to the development of his team and secure their training to ensure all co-workers understand the IKEA Concept and other key guidelines, and how they have an impact on their specific roles.

• Empower, support and coach his co-workers on the job to help them perform better and grow.

• Actively develop successors to ensure he meet the succession needs of the IKEA store.

• Work actively to create an environment where the IKEA culture is a strong and living reality, and diversity is valued, to ensure the IKEA store is regarded as a great place to work.

Steering the business

• To ensure that systems and methods stated in IKEA Concept Documentation are implemented in the Swedish Food Market & Bistro.

• To ensure Food as a key growth driver for IKEA by providing an inspiring and unique meeting with the customers in existing and new meeting places.

• To ensure efficient operations of the IKEA Swedish Food Market & Bistro department with special attention to the preparation and serving of food that enhances the visitor experience.

• In conjunction with the Human Resource manager and Food & Beverages manager, you select, recruit, train, develop, coach, mentor and inspire co-workers in accordance with the IKEA values.

• To execute the action plan to support the Business Plan goals.

• Strengthen the IKEA brand by safeguarding a high quality, safe and inspirational customer experience.

Operations

• Ensure that global and national compliance standards are met to secure a safe environment for customers and co-workers

• You train the co-workers how to work with the Swedish range and local range according to the recipes

• You are responsible for stock levels in the Swedish Food Market & Bistro units, as well as purchasing, reordering and stock rotation (FIFO)

• To train the co-workers in food preparation to ensure the highest standards of range presentation

• To train, develop and constantly follow up the quality and food safety regulations, while ensuring a safe working environment for co-workers and customers in accordance with all local health and safety regulations and HACCP standards

• Control food costs, operational costs, working hours, productivity and sales mix and calculate inventory and dish costs

• To be responsible for the efficient organisation of the business area in relation to financial performance, i.e. gross profit, costs, hours planning, productivity levels, absence management and holiday planning to agreed service levels

• To secure that you achieve the IKEA FOOD standards set in the operational /commercial review

• To contribute as a member of the IKEA FOOD management team and lead co-workers • Secure the integrated multichannel executions/output of the function in order to contribute to the business goals
PERSON SPECIFIC: General retailing experience: • Minimum Experience and Knowledge: • Experience of working in vibrant retail environment – 5 to 7 years

• Experience of managing/leading and developing a team

• Tactical thinker

• Understand KPIs and how to affect their results through departmental actions Job-Specific Skills:

• Advanced knowledge of food production and food safety

• Experience from food service business

• English communication skills

• MS Office literate

• Sales-driven and passionate about food and people Communication skills:

• Must have excellent communication and interpersonal skills

• Must be able to build working relationships

• Must be able to speak and understand English Leadership skills: • Must have proven leadership abilities and lead by example

• Must have the ability to bring out the best in co-workers and to motivate and develop the organisation

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.