Job Description

Description

Regional Manager UAE & Oman | Marks & Spencer | Dubai, UAE

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: 134068

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

You are responsible for consistent operational excellence across stores and have full P&L accountability and brand compliance for stores in the region.

You develop and propose a regional strategy for business development to expand the brand and run profitable retail operations, and on top of that are responsible for the customer experience within the stores to reflect brand values and customer promise.

What you will do

Deliver inspirational, improved, and consistent standards in stores, which inspire our customers to shop more often.

Execute of operational standards for the stores in terms of visual merchandising, availability, customer service, stock maintenance, safety and security while maintaining brand integrity in our stores.

Establish a routine in the stores to ensure focus on different aspects of operation via Working Week Framework, constant communication flow between stores and retail office as well as continuity of the plans in all stores, and ensure all duty managers are trained in relevant procedures

Monitor service levels personally, through observation and Mystery shopper research and work with store managers /retail office to drive excellence in service to be visible through NPS

Enforce procedures and KPIS to maintain stocks, system accuracy and profit protection across all stores.

Review and ensure a robust control of tills/ cash in stores, ensures all till/ cash control audits are completed as per store procedures.

Provide regular weekly/seasonal/promotion feedback to ensure the buying strategy maximizes sales thorough procurement of an appropriate assortment, pricing and execution of promotions aligned with the market at store and regional level.

Work in partnership with Visual Merchandising, Marketing, Logistics, Merchandising & Buying to deliver the Commercial Plan/Calendar to the agreed key targets.

Required Skills to be successful

Graduate Degree

Minimum Experience: 15+ years of experience of which 5 years should be at senior management level

Experience in a multichannel retail environment

Experience in managing and driving multiple teams in different locations

Motivated and can deliver Financial Budget and Key Performance Indicators

Experience with and passion for premium fashion brands and food

Understanding of customer research and the ability to amend the range to reflect customer requirements and feedback.

Understanding of fashion, consumer trends and competition

About the Team

You will manage a team of 36 direct reports, and the total population of 500+ people in UAE (18 stores) and Oman (2 stores).

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer's in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference...