Job Description

We are seeking a professional and welcoming individual to be the first point of contact for our parents, students, and visitors.This role is key in upholding the GEMS core values and ensuring a positive experience for all who engage with our school.
Key Responsibilities:

• Greet and assist students, parents, and visitors with courtesy and professionalism.
• Handle phone calls and enquiries, providing accurate information and directing queries appropriately.
• Provide information on curriculum, admissions, events, activities, and examinations.
• Maintain a clean and organized reception area, Visitor Register, and school tour bookings.
• Coordinate mail deliveries and liaise with courier services.
• Support with clerical and administrative duties (filing, copying, data entry, bulletins, correspondence).
• Maintain confidentiality and work cooperatively as part of a team.
• Assist other departments and undertake duties as assigned by the leadership team.
• Be aware of and comply with all trust and school policies and procedures particularly relating to child protection, equal opportunities, health and safety and security, confidentiality and data protection; reporting all concerns to an appropriate person
• Carry out all duties with regard to the school's policies and codes of conduct.
• Participate in training and other learning activities as required and to participate in appraisal and professional development Set high expectations of conduct, whilst acting as a good role model for others

Skills

• Communication: The ability to interact clearly and professionally with diverse groups (students, parents, staff) via phone, email, and in-person

Organization: Strong skills in managing multiple tasks, prioritizing workloads, maintaining organized records, and using diaries and to-do lists
Technical Skills: Proficiency with standard office equipment (phones, printers, copiers) and software like Microsoft Office (Word, Excel, Outlook), and familiarity with student information systems.
Customer Service: A strong focus on helping others, addressing inquiries, and resolving issues effectively and courteously.
GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.
Education
Diploma in Administration

Skills Required