Job Description

• Provide the full range of information within the category requested (location, curriculum, admission procedure - including the booking of tours, tour information, administration, structure etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
• Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.
• Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
• Maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing for lead generation.
• Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
• Ensure the GEMS policies, procedures and codes of conduct are followed at all times.
• Attend staff meetings and serve on committees as required.

Skills
Expected Experience:

• Minimum of one (1) year of experience in a receptionist or customer service-focused role

• Strong written and verbal communication skills

• Excellent interpersonal skills with the ability to work effectively within a diverse school environment

• Willingness to support school events, admissions, and peak operational periods

• Punctual, reliable, and maintains a professional appearance and demeanour

Job-Specific Knowledge & Skills:

• Ability to multitask and manage peak workloads efficiently

• Sound administrative and secretarial skills o Good computer literacy, with advanced proficiency in Microsoft Office considered an advantage

• Experience coordinating telephone, email, and walk-in communications efficiently

GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.
Education
A Bachelor's or Master's degree or position related degree

Skills Required