Job Description

Job Summary:
We are looking for a motivated and customer-focused individual to join our team as a Receptionist. This pivotal position is responsible for providing exceptional front-desk support, managing incoming communications, and making a positive first impression for visitors and clients. You will need strong selling abilities, technical know-how, and excellent communication skills, as well as a keen aptitude for solving problems efficiently while upholding our commitment to outstanding service.
Key Responsibilities - Reception, Technical Support & Customer Engagement
Greet and welcome all visitors and clients in a professional and friendly manner, ensuring a positive and approachable first point of contact.
Handle incoming calls, emails, and enquiries promptly, accurately, and confidentially, directing them to the relevant personnel or department.
Use tailored selling techniques to promote company services and products to visitors and callers, understanding customer needs and matching solutions effectively.
Perform a range of administrative tasks, including appointment scheduling, meeting room bookings, and accurate record keeping.
Required Skills - Selling, Technical, & Communication
Demonstrated selling skills, with the ability to identify needs, recommend services, and convert enquiries into opportunities.
Technical knowledge of common office equipment and basic IT systems (e.g., printers, teleconferencing, Microsoft Office Suite).
Qualifications & Experience - Reception, Sales & Technical
Previous experience in a receptionist, front-desk, customer service, or administrative role is advantageous.
Experience in using sales techniques or supporting sales functions is desirable.

Skills Required