Job Description

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Aldar Education is seeking a Receptionist to be based at our HQ. This is an exciting opportunity to join the highly successful Aldar family of schools and to help shape the future of Abu Dhabi's leading school group. The position is available for an immediate start.
Since its inception in 2007 with just 250 students, Aldar Education has grown into a highly sought-after education provider, with more than 25 owned and managed premium and super-premium schools and academies- in partnership with some of the world's most prestigious institutions including Rugby School, King's College Wimbledon, and Cranleigh. The Group now serves over 38,000 students through 5,000 educators from more than 100 nationalities to deliver world-class education across a broad range of curricula and learning pathways from nursery through to K12.
At Aldar Education, our impact goes far beyond the classroom: we are proud to contribute to the UAE's vision for a sustainable, knowledge-based economy through premium education. With this in mind, we hire educators and industry professionals who not only embody our values and cultural ethos but also bring a genuine passion for education-qualities central to our mission of shaping the leaders of tomorrow.
If you are passionate about excellence and ready to make a meaningful impact, we invite you to apply and be part of our journey.
This is an exciting opportunity to join the highly successful Aldar family of schools and to help shape the future of Abu Dhabi's leading school group.
Responsibilities:
Main Duties

• Deliver high-quality customer service to all visitors, representing Aldar Education HQ with professionalism and integrity.
• Greet all visitors in a courteous, friendly, and efficient manner, ensuring a positive first impression.
• Possess and maintain a thorough understanding of Aldar Education's services, policies, and procedures.
• Provide general clerical and administrative support such as photocopying, filing, faxing, and responding to routine correspondence.
• Support the Executive Director of Operations with administrative tasks, including gather data reports and calendar management.
• Manage visitor logs and generate reports on office activities, such as visitor numbers and meeting schedules.
• Sort and distribute incoming mail and manage outgoing correspondence.
• Attend and actively participate in relevant meetings and briefings.
• Answer and route incoming phone calls according to Aldar Education's telephone protocol, ensuring professional handling of all inquiries.
• Maintain the reception area's appearance, ensuring that it is always tidy and equipped with necessary materials (e.g., pens, forms, brochures).
• Provide basic, accurate information in person, over the phone, or via email.
• Assist the team by handling inbound and outbound calls and logging admissions inquiries into relevant systems.
• Address phone and email inquiries promptly and professionally, using the established referral system to route communications as appropriate.
• Support management and the operational team with various tasks, demonstrating flexibility and a proactive approach to completing duties.

Specific Duties
General Operations:

• Implement and uphold operational policies, systems, and processes to ensure a productive and efficient work environment. Track and log external visitors, collaborating with security to ensure a smooth visitor experience. Assist in the compilation of data for monthly, quarterly, and annual reports as directed by the HQ Operations Manager. Identify and escalate maintenance or cleaning issues, providing recommendations for improvement. Participate in management meetings, providing relevant data and insights as necessary.
• Possible additional requirements due peak periods, when events might be hosted including weekends or late nights.
• Perform any other tasks deemed reasonable and necessary by the Operations Team, ensuring full support to the overall operational function.

Leadership & Management:

• Manage the Lobby and 1st-floor reception areas, ensuring a seamless arrival and departure experience for all guests. Oversee and manage meeting room bookings and related systems, ensuring smooth operations. Communicate daily schedules and meeting forecasts to the HQ Operations team via email.

Finance, Commercial & Procurement:

• Ensure all procurement and financial processes follow the Delegation of Authority procedures, working closely with the line manager to complete necessary paperwork.

Relationship & Stakeholder Management:

• Promote Aldar Education's core values, maintaining high standards of service and professionalism. Ensure compliance with government regulations and internal policies to avoid penalties and fines. Support internal and external audits, ensuring all recommendations are addressed in a timely manner. Build and maintain positive, professional relationships with both internal staff and external stakeholders, fostering a collaborative and effective working environment.

Health, Safety & Environment (HSE):

• Act as a responsible person for HSE compliance, ensuring that Aldar Education HQ adheres to all applicable health and safety regulations. Promote a proactive safety culture within the office and escalate any identified risks or hazards to the line manager in a timely manner.

Qualifications:
Minimum Qualifications

• Bachelor's degree OR High School Certificate/Diploma

Minimum Experience

• At least 3 years of experience in a customer-focused role, preferably within the region.
• Prior experience in the education sector is an advantage.

Job Specific Knowledge & Skills

• Fluent in English (spoken and written); proficiency in Arabic is preferred.
• Strong attention to detail with the ability to manage tasks diligently and complete them within deadlines.
• Effective multi-tasking and the ability to perform under pressure.
• Well-organized and capable of managing multiple tasks independently.
• Strong interpersonal skills, particularly in a diverse, multicultural environment.
• Willingness to extend effort beyond typical work hours when necessary.
• Proficiency in operating office equipment (PC, photocopier, etc.).
• Advanced proficiency in Microsoft Office and Outlook 365.

What We Offer:
Aldar Education is a family of world-class, child-centered, and innovative schools based in the UAE. We educate students across our group of owned and managed schools and as we grow, so does our need for highly skilled, inspirational, and dedicated school and educational leaders. We offer an attractive remuneration package including a range of benefits. Our future-focused learning model includes both students and staff, so we place a special emphasis on professional development, coaching, and training.
Successful candidates will have access to a wide network of professionals and opportunities to both lead and contribute to training others as well as developing themselves.
This job description is not all-inclusive. Aldar Education reserves the right to amend this job description at any time. We are an equal opportunity employer, committed to a diverse and inclusive work environment. We are dedicated to our national development strategy and encourage UAE Nationals in their application to our company.
Aldar Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Offers of appointment are subject to satisfactory references and police clearance.

Skills Required