Job Requisition ID: 156527

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\'s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

Systematic planning, implementing, monitoring, and revision of all the channels of communication between stores and regional office. It also includes the organization and dissemination of new communication directives connected with all different departments of Marks and Spencer.

Communications with Store manager\'s, employees and stakeholders to keep them informed of company developments. To create strategies to increase employee awareness, engagement and to promote productivity contributes to the sales plan through the delivery of effective reporting and IT systems.

What you will do

Sales & Reporting

• Uses the business daily, weekly and monthly MI to understand store performance in line with the Operations Plan and KPI\'s.
• Support business to make discernible differences across the operations with accurate and insightful data analysis.
• Demonstrate knowledge of and experience with software tools to create, edit, and analyse complex reports, graphs, and presentations. Be able to make sound decisions and the ability to take initiative and accountability for the accuracy of information.

Service

• Delivers great service for our customers and acts as a role models \'\xe2\x80\x9d Doing the Right Thing\' and living our Values in retail \xe2\x80\x9cInspiration\xe2\x80\x9d \xe2\x80\x9cInnovation\xe2\x80\x9d \xe2\x80\x9cIntegrity\xe2\x80\x9d and \xe2\x80\x9cIn Touch\xe2\x80\x9d
• Ensures right people in the right place, at the right time and reacts daily to meet the needs.
• Prepares and provides all retail MI and delivers on time in line with agreed SLA\'s
• Responds to and deals with internal and external customer queries, concerns and complaints

Cost

• Investigates & manages all financial systems to maintain accuracy, drive efficiency and provides advice & solutions where necessary to maintain data integrity.
• Provides evidence to stores to drive actions required to reduce stock and cash losses.
• Monitors the shrinkage action planning process and assists in the identification, protection and improvement of stock loss across the store.
• Provides productivity data, reviews and makes recommendation leading to improve Business targets

People & Communications

• Support Operations Manager in communicating and cascading key messages to store team members.
• Monitors stores\' staffing model reflects store activity; makes recommendations to utilise the maximising resource process to ensure right people, right place, and right time.
• Ensures the retail communication plan is delivered on time through the working week framework.

Required Skills to be successful

• Excellent English skills (speaking, writing and reading).

What equips you for the role

• Bachelor\'s degree

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer\'s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference\xe2\x80\xa6

Al-Futtaim