RA UAEN Deputy Store Manager | Retail | Marks & Spencer | MCC

Overview of the role

Deputy Managers assist the Store Manager. They take over when the SM is not available and share in their responsibilities. They help to motivate staff, handle administrative duties, and perform human resource tasks, such as recruiting and assessing staff performance. They will also perform many of the following tasks: Implementing business procedures. controlling cost or expenditure, maintain quality standards, training employees, budgeting, preparing reports, attending meetings, doing presentations.

What you will do

Store Operations

• Delivery of operational standards within the store in terms of Visual Merchandising, availability, customer service, stock maintenance, safety and security.
• Maintaining Brand integrity through display standards.
• Ensure proper security control of stocks in the store through the implementation of agreed delivery plans and by following company procedures relating to stock movement.
• Work with the merchandising team to ensure the availability of stock as well as identify and propose actions for slow moving / fast moving stocks for an efficient stock turnover.
• Ensure concerns and opportunities are addressed with the buying team with regards to ordering levels.
• Make sure IT systems are up and running without any business disruption.

Growth and Customer Service

• Ensure all employees are trained on customer service behaviors and exhibits them on the shop floor.
• Proactively monitors customer behavior and feedback to increase service levels.
• Works with customer research to identify any gaps or opportunities to increase service levels.
• Set an example for the team to follow.
• Monitors the performance of competitors in the market and identifies opportunities and threats are addressed and actions are implemented with coordination of the Regional Manager and Function Heads.
• Monitors the performance of the store and benchmarks for sales growth with the Store Management Team.

People - Hiring, training and development

• Responsible for hiring, training, development of employees.
• Ensures a training calendar for the store.
• Responsibility for ensuring staffing levels are adequate to effectively operate the store,
• Motivating, supporting and monitoring staff performance in all aspects.
• Ensuring adherence to HR requirements and procedures
• Ensuring adherence to health and safety requirements and procedures
• Ensure a succession plan in the store for growth of talent and un-interrupted business operations.

Finance

• Work with the Store Manager and ADM in preparation of annual budgets relating to sales, manpower, revenue and operating expenses.
• Ensure all relevant reports are issued on a timely basis.
• Ensures that there is an effective Admin Team in place to handle financial procedures including handling invoices, credit notes, petty cash, etc.

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