Job Description

Job Title: Quality Control Specialist - Sales Department

Location:

Dubai, UAE

Job Type:

Full-Time

Salary:

Starting from AED 4,000 per month

:

We are seeking a detail-oriented and proactive

Quality Control Specialist

to support our Sales Department. The role involves evaluating communication standards, conducting follow-up calls with potential clients, analyzing performance, and helping improve the overall customer experience.

Key Responsibilities

1. Call Evaluation

Listen to recorded calls to ensure compliance with communication standards and customer service policies.

2. Lead Follow-Up & Win-Back Efforts

Contact leads and potential clients to review their interaction with the sales team. Identify missed opportunities and attempt to re-engage clients who did not convert. Gather feedback from leads to understand objections and service gaps.

3. Performance Analysis

Assess sales team performance with a focus on professionalism, clarity, and customer satisfaction. Document key observations and improvement areas.

4. Reporting

Prepare regular performance reports highlighting metrics, trends, customer insights, and opportunities for improvement.

5. Feedback and Coaching

Provide constructive feedback to sales staff. Work with management to develop improvement plans and training sessions.

6. Continuous Improvement

Identify recurring issues and recommend data-driven solutions to enhance sales quality and customer experience.

7. Collaboration

Coordinate with sales and after-sales teams to ensure smooth communication and timely resolution of concerns.

Required Skills and Qualifications

Experience in quality assurance, call center operations, sales coordination, or a related role. Excellent verbal and written communication skills. Strong attention to detail and analytical abilities. Proficiency in Microsoft Office, Google Sheets, CRM systems, and call recording tools. Critical thinking and problem-solving abilities.

Desired Attributes

Proactive, self-motivated, and improvement-driven. Reliable, committed, and able to maintain confidentiality. Empathetic and diplomatic when delivering feedback.

Training & Onboarding

A

two-week comprehensive training program

covering company standards, evaluation procedures, follow-up protocols, and daily tools.
Job Type: Full-time

Pay: From AED4,000.00 per month