Job Description

Job Title: Quality Control Specialist - Sales Department

Location:

Dubai, UAE

Salary:

Starting from AED 4,000 per month

Job Type:

Full-Time

We are looking for a detail-oriented and proactive Quality Control Specialist to join our Sales Department. The ideal candidate will be responsible for evaluating sales calls, assessing team performance, and helping strengthen the overall customer experience through structured feedback and improvement strategies.

Key Responsibilities:

Review and evaluate recorded sales calls to ensure compliance with communication and customer service standards. Analyze sales team performance, focusing on professionalism, clarity, and client satisfaction. Prepare detailed reports highlighting performance metrics, trends, and improvement areas. Provide constructive feedback and assist sales management in developing training and improvement plans. Identify recurring patterns and recommend actionable insights for continuous improvement. Collaborate with both sales and after-sales teams to ensure effective communication and smooth issue resolution.

Requirements:

Proven experience in quality assurance, call center operations, or a related field. Excellent verbal and written communication skills. Strong attention to detail and analytical abilities. Proficient in Microsoft Office, Google Sheets, and call recording platforms. Critical thinking and problem-solving skills.

Preferred Qualities:

A proactive and self-motivated attitude. Strong sense of reliability and commitment to long-term growth. Empathy, diplomacy, and the ability to provide feedback professionally.

Training Provided:

A two-week comprehensive training program covering company standards, tools, and evaluation procedures.

Job Type: Full-time

Pay: From AED4,000.00 per month