Quality Assurance Assistant
Job Description
Overview:
We are seeking a Quality Assurance Assistant to support the Quality Department in monitoring performance, ensuring compliance, and driving service excellence. The ideal candidate will have strong analytical and communication skills, with experience in call center quality assurance.
Key Responsibilities:
Monitor and evaluate customer interactions to ensure quality standards are met.
Provide feedback and support to enhance agent performance.
Prepare quality reports and highlight performance trends.
Collaborate with Training and Operations teams for process improvements.
Ensure compliance with company policies and customer service guidelines.
Requirements:
Bachelor's degree in Business or related field.
2-4 years of experience in Quality Assurance within a call center or customer service environment.
Strong analytical, reporting, and communication skills.
Proficient in QA tools, CRM systems, and MS Office.
Attention to detail and ability to work under pressure.
Job Types: Full-time, Permanent
Pay: From AED3,500.00 per month
Application Question(s):
Have you previously worked in a call center or customer service role?
How many years of Quality Assurance experience do you have?
* What QA tools or systems have you used?
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Job Detail
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Job IdJD2085330
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned