Job Description

Overview of the Role
We are looking for a highly skilled Personal Service Technician (PST) to join our Volvo Service Centre team across UAE locations. In this pivotal role, you will ensure the highest standards of product and process quality within the workshop by performing diagnostics, repairs, customer interaction, and work order administration. You will play a key role in delivering exceptional customer service, maintaining compliance with Volvo standards, and supporting continuous improvement in workshop operations.
What You Will Do

• Manage customer booking and dialogue, retrieving complete work order information at first contact and performing post-visit follow ups to support customer satisfaction.

• Complete full work order administration, including invoicing warranty, goodwill, insurance, and leasing cases.

• Coordinate car rental bookings and manage key handovers for workshop customers.

• Perform diagnosis, general repairs, AGR cases, and periodic maintenance following Volvo repair manuals to achieve productivity and sold hours targets.

• Identify and understand complex customer concerns, ensuring first time right repairs.

• Ensure full compliance with Fix It Right (FIR) processes, warranty rules, and BSA/ EWARF requirements.

• Maintain, audit, and update diagnostic tools and workshop equipment as per distributor guidelines.

• Ensure adherence to HSSE and 5S standards and deliver 100% quality in Electronic Vehicle Check reporting.

• Report deviations and faults in Volvo systems for corrective actions.

• Support AATC initiatives by training and upskilling junior technicians and fostering internal mobility.

Skills Required