Job Description

About Digital Zone
Digital Zone is a fast-growing digital marketplace offering gaming vouchers, gift cards, top-ups, and digital prepaid content. As part of the Qi Group ecosystem, Digital Zone connects millions of users with the most in-demand digital products in Iraq and is expanding across the MENA region.
We're now building a world-class Business Development Department to scale both our supply partnerships with global content providers and demand partnerships across B2B and B2C channels.
Role Overview
As People Operations Manager, you will be the driving force behind the effectiveness and efficiency of our HR processes. You'll work closely with senior management to develop and implement HR strategies aligned with the overall business objectives. This role demands a strategic thinker who can also manage the day-to-day operational tasks.
You'll be responsible for ensuring compliance with all relevant employment legislation and maintaining accurate HR records. Furthermore, you will be a champion for employee well-being and contribute to initiatives that foster a positive and inclusive work environment.
You will be a key member of the leadership team, providing valuable insights and guidance on people-related matters. Your expertise will help us attract, retain, and develop top talent.
Key Responsibilities

• Design and implement scalable HR processes, including recruitment, onboarding, performance management, and offboarding
• Develop and maintain HR policies, procedures, and employee handbook documentation
• Streamline administrative processes to improve efficiency and employee experience
• Ensure compliance with employment laws, regulations, and company policies
• Partner with hiring managers to develop effective recruitment strategies and job descriptions
• Manage full-cycle recruiting processes from candidate sourcing to offer negotiations
• Design and implement comprehensive onboarding programs for new hire success
• Develop talent retention strategies and analyse turnover trends and patterns
• Design and implement performance review processes, goal-setting frameworks, and feedback systems
• Develop employee development programs, including training, mentoring, and career progression pathways
• Manage compensation and benefits programs to ensure competitive market positioning
• Create and maintain employee recognition and reward programs
• Support managers with performance coaching and employee relations guidance

What We're Looking For

• 4+ years of proven experience as a People Operations Manager or similar role.
• Comprehensive knowledge of UAE employment law and best practices.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and time management skills.
• Experience with performance management systems.
• Ability to analyse data and identify trends.
• Experience working in a fast-paced environment.
• Excellent communication skills in English & Arabic
• Strong problem-solving skills.
• Ability to work independently and as part of a team.
• A proactive and solutions-oriented approach.
• Commitment to creating a positive and inclusive work environment.
• Based in Dubai

Why Join Digital Zone?

• We value trust, ownership, and empathy over rigid rules. You'll have the freedom to innovate, experiment, and shape People Ops from the ground up.
• Work alongside professionals from Careem, Talabat, and other leading tech companies, bringing experience, creativity, and ambition to every project.
• We're scaling quickly and intentionally. You'll help design structures that grow with the company, ensuring sustainability and cultural alignment as we expand.
• You'll be part of the leadership discussions that define how we hire, develop, and retain top talent across multiple regions.
• We invest in your professional and personal development because we know that when our people grow, the company grows too.
• Everything you do will directly shape the employee experience, from how we onboard and engage to how we recognize and support our teams.

Skills Required