Job Description

We are seeking a compassionate and customer-focused

Patient Relationship Executive

with prior experience in hospitals, clinics, or diagnostic centers. This is a primarily phone-based role aimed at delivering a smooth, supportive, and efficient experience for patients--from appointment scheduling to post-visit follow-up.

The ideal candidate will have a background in

telesales, patient coordination

, or

healthcare customer service

, with excellent communication skills and a strong commitment to patient care.

Key Responsibilities:

Make outbound calls to confirm appointments, follow up on visits, and collect patient feedback. Handle inbound calls, addressing patient inquiries about services, doctors' availability, procedures, and clinic policies. Provide clear, accurate information about treatments, diagnostic services, and medical specialties. Maintain and update patient records and call logs using clinic or hospital management software. Coordinate with doctors, nurses, and administrative staff to streamline patient scheduling and ensure timely care. Send appointment reminders, follow-ups, and medical reports via phone, SMS, or email.

Candidate Requirements:

Experience:

Minimum 2 years in telesales, patient coordination, or customer service--preferably in a healthcare setting (hospital, clinic, or diagnostics).

Communication:

Excellent spoken and written English; proficiency in regional languages is an added advantage.

Skills:

Strong interpersonal skills with a courteous, empathetic, and patient-first approach.

Efficiency:

Able to manage high call volumes and multitask effectively in a dynamic, fast-paced environment.

Additional Information:

Work Experience:

2+ years in healthcare telesales or patient support

Shift:

12-hour shifts (day or rotational, based on operational needs)

Availability:

Immediate joiners preferred
Job Type: Full-time

Pay: Up to AED4,500.00 per month

Application Question(s):

Are you available on an immediate basis?
Experience:

Healthcare: 1 year (Required)
Location:

* Dubai (Required)