Job Description

Job Title:

Patient Relationship Executive (Healthcare or Medical Services only)

Industry:

Healthcare / Medical Services

Salary - 3000 - 4500 AED

Job Summary:

We are looking for a warm, empathetic, and service-driven

Patient Relationship Executive

to support and manage patient communication primarily over the phone. This role is crucial in ensuring a positive patient experience by facilitating appointment bookings, addressing inquiries, and maintaining clear, supportive communication throughout the patient journey. The ideal candidate will have experience in a healthcare setting, such as a hospital, clinic, or diagnostic center, and a strong background in telesales or patient coordination.

Key Responsibilities:

Make

outbound calls

to confirm appointments, conduct follow-ups, and gather patient feedback post-consultation or procedure. Manage

inbound calls

and respond to patient queries regarding services, doctor availability, procedures, and clinic protocols. Educate patients about available

treatments, diagnostic services, specialties

, and other offerings. Update and maintain accurate

records of patient

, follow-ups, and call outcomes using clinic or hospital software. Collaborate with

doctors, nursing staff, and administrative teams

to ensure smooth scheduling and coordination. Send

appointment reminders, payment follow-ups

, and reports to patients via call, SMS, or email. Handle patient concerns or complaints with empathy and escalate complex issues to the appropriate department. Assist with basic

administrative tasks

related to patient handling, call logs, and documentation.

Desired Candidate Profile:

Minimum

2 year of experience

in telesales, patient coordination, or customer service--preferably in a

healthcare or medical setting

(clinic, hospital, diagnostic center, etc.). Excellent

verbal communication skills in English

; knowledge of regional languages is a plus. Strong interpersonal skills with a

patient-centric and polite approach

. Ability to

manage high call volumes

, multitask, and stay organized in a fast-paced medical environment.

Additional Details:

Experience Required:

2+ years in Healthcare Telesales / Patient Support

Education:

Bachelor's degree preferred (any discipline)

Shift Timings:

12 Hrs. Rotational or Day Shift (as per operational needs)

Joining:

Immediate joiners will be given preference
Job Type: Full-time

Pay: AED3,000.00 - AED4,500.00 per month

Application Question(s):

Are you available on an immediate basis?
Experience:

Healthcare: 1 year (Required)
Location:

* Dubai (Required)