Job Description

Job Title:

Patient Relationship Executive

Industry:

Healthcare / Medical Services

Location:

Dubai

Position Summary

We are looking for a compassionate and results-driven

Patient Relationship Executive

to deliver exceptional service and support throughout the patient journey -- from appointment scheduling to post-visit follow-ups. The ideal candidate will bring experience from hospitals, clinics, or diagnostic centers, with a background in patient coordination, telesales, or healthcare customer service.

This role focuses heavily on effective patient communication, primarily via phone, while ensuring a high standard of care and professionalism.

Key Responsibilities

Make outbound calls for appointment confirmations, follow-ups, and patient feedback. Respond to inbound inquiries regarding doctors, services, procedures, and general clinic information. Clearly and empathetically explain treatment options, diagnostic services, and medical specialties to patients. Maintain accurate records of all patient interactions using healthcare CRM or clinic management software. Collaborate with medical and administrative teams to coordinate appointments and manage patient flow. Send reminders and updates via phone, SMS, or email as needed.

Candidate Requirements

Experience:

Minimum 2 years in telesales, patient coordination, or customer support, preferably within the healthcare sector.

Skills & Attributes:

Excellent communication skills in English; fluency in regional languages is a plus. Strong interpersonal skills with the ability to handle patient concerns empathetically. Detail-oriented, organized, and capable of multitasking in a fast-paced environment. Patient-focused mindset with a courteous and professional demeanor.

Additional Details

Work Experience:

2+ years in healthcare telesales or patient support

Shift:

12-hour shifts (day or rotational, depending on clinic operations)

Joining:

Immediate joiners preferred
Job Type: Full-time

Pay: Up to AED4,500.00 per month

Application Question(s):

Do you have at least 2 years of experience in a healthcare setting (clinic, hospital, or diagnostic center)? Have you previously worked in telesales, patient coordination, or healthcare customer service? Are you comfortable handling both inbound and outbound patient calls? Are you comfortable working 12-hour shifts (day or rotational based on clinic needs)? Are you available on an immediate basis? * What is your level of fluency in English (spoken and written)?