Job Description

Position: Patient Relationship Executive

We are looking for a compassionate and customer-oriented

Patient Relationship Executive

to join our healthcare team in Dubai. This role plays a key part in delivering a smooth, supportive, and positive experience for patients--from their first point of contact through to post-visit follow-ups.

The ideal candidate will bring experience from a hospital, clinic, or diagnostic center, with a strong background in patient coordination, telesales, or healthcare-focused customer service. A high degree of empathy, professionalism, and excellent communication skills are essential, as most interactions will be conducted via phone.

Key Responsibilities

Conduct outbound calls to confirm appointments, follow up with patients, and collect feedback. Manage inbound calls and respond to inquiries regarding services, doctors, procedures, and general clinic information. Clearly and empathetically explain treatment options, diagnostic services, and specialist care. Maintain accurate records of all patient interactions using healthcare CRM or clinic management systems. Collaborate with medical and administrative teams to ensure efficient appointment scheduling and patient flow. Send appointment reminders and updates through phone, SMS, or email.

Candidate Requirements

Experience

Minimum 2 years in telesales, patient coordination, or customer service. Prior experience in a healthcare setting (hospital, clinic, or diagnostic center) is strongly preferred.

Skills & Attributes

Excellent verbal and written communication in English (fluency in regional languages is a plus). Strong interpersonal skills with a patient-focused and empathetic approach. Highly organized and detail-oriented, able to multitask in a fast-paced environment. Professional, courteous, and able to handle sensitive patient interactions with discretion.

Additional Information

Work Experience:

Minimum 2 years in a relevant healthcare role.

Shift:

12-hour shifts (day shift or rotational, depending on clinic schedule).

Availability:

Immediate joiners are preferred.
Job Type: Full-time

Pay: Up to AED4,500.00 per month

Application Question(s):

Do you have at least 2 years of experience in a healthcare setting (clinic, hospital, or diagnostic center)? Have you previously worked in telesales, patient coordination, or healthcare customer service? Are you comfortable handling both inbound and outbound patient calls? Are you comfortable working 12-hour shifts (day or rotational based on clinic needs)? Are you available on an immediate basis? What is your level of fluency in English (spoken and written)?
Location:

* Sharjah (Required)