Job Description

Industry:

Healthcare / Medical Services

Location:

Dubai, UAE

Position Summary

We are seeking a

compassionate, customer-focused Patient Relationship Executive

to join our team in Dubai. This role is critical to ensuring a seamless and supportive experience for patients -- from initial contact and appointment scheduling to post-visit follow-ups.

The ideal candidate will have prior experience in hospitals, clinics, or diagnostic centers, with a strong background in

patient coordination, telesales

, or

healthcare customer service

. A high level of professionalism, empathy, and communication skills is essential, as the majority of interactions will be conducted over the phone.

Key Responsibilities

Conduct

outbound calls

to confirm appointments, follow up with patients, and gather feedback Handle

inbound inquiries

regarding services, doctors, procedures, and general clinic information Provide clear, accurate, and empathetic explanations of

treatment options

, diagnostic services, and specialties Accurately document all patient interactions using

healthcare CRM

or clinic management software Coordinate closely with the medical and administrative teams to ensure smooth

appointment scheduling

and patient flow Send appointment reminders and updates via

phone, SMS, or email

Candidate RequirementsExperience

Minimum

2 years

of experience in

telesales, patient coordination

, or

customer service

Healthcare industry experience (hospital, clinic, or diagnostic center) is

highly preferred

Skills & Attributes

Excellent communication skills in

English

(fluency in regional languages is an advantage) Strong interpersonal skills and the ability to address patient concerns with

empathy and professionalism

Highly

organized

and detail-oriented with the ability to

multitask

effectively in a busy environment A

patient-first mindset

with a courteous and supportive approach

Additional Details

Work Experience:

2+ years in healthcare telesales, coordination, or patient support

Shift:

12-hour shifts (day shift or rotational, based on clinic schedule)

Joining:

Immediate joiners preferred
Job Type: Full-time

Pay: Up to AED4,500.00 per month

Application Question(s):

Do you have at least 2 years of experience in a healthcare setting (clinic, hospital, or diagnostic center)? Have you previously worked in telesales, patient coordination, or healthcare customer service? Are you comfortable handling both inbound and outbound patient calls? Are you comfortable working 12-hour shifts (day or rotational based on clinic needs)? Are you available on an immediate basis? * What is your level of fluency in English (spoken and written)?