Job Description

ZIA Medical Center is a premier multispecialty clinic committed to providing world-class healthcare services. Our departments are equipped with advanced technologies and staffed by highly qualified medical professionals dedicated to patient care and service excellence.

We are seeking a

Patient Relations Executive

who will play a key role in ensuring a smooth and positive experience for every patient from arrival to follow-up.

Job Responsibilities:

Welcome and assist patients with a professional, warm, and friendly approach. Provide accurate information about clinic services, doctors, and available treatments. Address patient inquiries and concerns with empathy and efficiency. Guide patients through the check-in and check-out process, ensuring a seamless experience.

Appointment Scheduling & Coordination

Schedule, reschedule, and confirm patient appointments while managing doctor availability. Coordinate with doctors, nurses, and administrative staff to ensure efficient patient flow. Provide pre- and post-consultation or procedure instructions as per medical team guidance.

Billing Assistance

Assist patients in understanding billing statements, charges, and payment options. Coordinate with the billing department to resolve any payment-related issues.

Administrative & Documentation Support

Maintain accurate and up-to-date patient records in the system. Ensure all required forms, consents, and documents are completed before procedures or consultations. Handle confidential patient information in compliance with clinic policies and healthcare regulations.

Communication & Team Collaboration

Act as a liaison between patients and healthcare providers to ensure clear communication. Coordinate with various departments for smooth operational flow and service delivery. Keep patients informed about clinic updates, promotions, and new healthcare services.

Service Improvement & Feedback Handling

Collect patient feedback and escalate unresolved issues to management for follow-up. Identify opportunities to enhance the patient experience and suggest improvements. Support implementation of new processes aimed at improving service quality and efficiency.

What We're Looking For:

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Experience:

Previous experience in customer service, patient relations, or a healthcare setting is required.
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Skills:

Excellent communication, interpersonal, and problem-solving skills.
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Organization:

Ability to multitask, prioritize, and work effectively in a high-volume environment.
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Tech-Savvy:

Proficiency in medical software and appointment scheduling systems is a plus.
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Knowledge:

Familiarity with insurance processes and medical billing is an advantage.
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Language:

Fluency in English; additional languages are an asset.
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Professionalism:

A positive attitude, patient-first mindset, and strong work ethic.

Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month

Experience:

* Patient Relations: 2 years (Preferred)