Job Description

Job Title:

Patient Relationship Executive

Industry:

Healthcare / Medical Services

Location:

Dubai

Position Summary:

We are looking for a compassionate and service-oriented

Patient Relationship Executive

to join our team in Dubai. In this role, you will play a vital part in delivering a seamless and positive patient experience--from appointment scheduling to post-visit follow-ups. The ideal candidate will have prior experience in a hospital, clinic, or diagnostic center, with a background in patient coordination, telesales, or healthcare customer service.

You will serve as the primary point of contact for patients, handling both inbound and outbound communication while ensuring every interaction is handled with professionalism and empathy.

Key Responsibilities:

Make outbound calls to confirm appointments, conduct follow-ups, and gather patient feedback Handle inbound calls, addressing inquiries about services, doctors, procedures, and clinic protocols Clearly explain treatments, diagnostic services, and medical specialties offered by the facility Document all patient interactions accurately using clinic or hospital software systems Coordinate with medical and administrative teams to streamline appointment scheduling and patient flow Send appointment reminders, follow-up instructions, and other relevant communication via phone, SMS, or email

Candidate Profile:

Experience:

Minimum of 2 years in telesales, patient coordination, or customer service--preferably within a healthcare environment (clinic, hospital, or diagnostic center)

Skills & Competencies:

Excellent verbal and written communication skills in English; knowledge of regional languages is a plus Strong interpersonal and problem-solving skills Courteous, empathetic, and patient-focused approach Ability to work efficiently in a high-volume, fast-paced environment Proficient in multitasking and managing time effectively

Additional Information:

Work Experience:

2+ years in healthcare telesales or patient support

Shift:

12-hour shifts (day or rotational, depending on clinic operations)

Availability:

Immediate joiners preferred
Job Type: Full-time

Pay: Up to AED4,500.00 per month

Application Question(s):

Do you have at least 2 years of experience in a healthcare setting (clinic, hospital, or diagnostic center)? Have you previously worked in telesales, patient coordination, or healthcare customer service? Are you comfortable handling a high volume of phone calls and multitasking in a fast-paced environment? What is your level of fluency in English (spoken and written)? Are you willing to work 12-hour shifts (day or rotational)? Are you available on an immediate basis?
Location:

* Dubai (Required)