Job Description

Job Title:

Patient Relationship Executive

Industry:

Healthcare / Medical Services

Location:

Dubai

Position Overview:

We are seeking a compassionate and proactive

Patient Relationship Executive

to enhance the patient experience across all touchpoints, from appointment scheduling to post-visit follow-ups. The ideal candidate will have prior experience in hospitals, clinics, or diagnostic centers and a strong background in patient coordination, telesales, or healthcare customer service.

This role is central to ensuring effective communication with patients, primarily through phone interactions, while maintaining high standards of service and care.

Key Responsibilities:

Conduct outbound calls for appointment confirmations, post-visit follow-ups, and feedback collection. Handle inbound calls to address patient inquiries regarding services, doctor availability, procedures, and clinic protocols. Provide clear and empathetic information to patients about treatments, diagnostic services, and medical specialties offered. Accurately document patient interactions and maintain records using hospital or clinic software systems. Coordinate with doctors, nurses, and administrative staff to ensure smooth appointment scheduling and patient flow. Send appointment reminders, follow-ups, and relevant information via phone, SMS, or email.

Candidate Profile:

Experience:

Minimum of 2 years in telesales, patient coordination, or customer service, ideally within a healthcare setting.

Skills & Competencies:

Excellent verbal and written communication skills in English; knowledge of regional languages is a plus. Strong interpersonal and problem-solving abilities. A patient-centric, courteous, and empathetic approach. Comfortable working in a high-volume, fast-paced environment with strong multitasking capabilities.

Additional Information:

Work Experience:

2+ years in healthcare telesales or patient support

Shift:

12-hour shifts (day or rotational, based on clinic operations)

Availability:

Immediate joiners preferred
Job Type: Full-time

Pay: AED4,000.00 - AED4,500.00 per month

Application Question(s):

Do you have at least 2 years of experience in a healthcare setting (clinic, hospital, or diagnostic center)? Have you previously worked in telesales, patient coordination, or healthcare customer service? Are you comfortable handling a high volume of phone calls and multitasking in a fast-paced environment? What is your level of fluency in English (spoken and written)? Are you willing to work 12-hour shifts (day or rotational)? Are you available on an immediate basis?
Location:

* Dubai (Required)