Job Description

Job description:

Job Title:

Patient Relationship Executive (Healthcare/ Hospital Background only)

Industry:

Healthcare / Medical Services

Salary - 3000 - 4500 AED

Job Summary:

We are looking for a warm, empathetic, and service-driven

Patient Relationship Executive

(Healthcare/ Hospital Background only) to support and manage patient communication primarily over the phone. This role is crucial in ensuring a positive patient experience by facilitating appointment bookings, addressing inquiries, and maintaining clear, supportive communication throughout the patient journey. The ideal candidate will have experience in a healthcare setting, such as a hospital, clinic, or diagnostic center, and a strong background in telesales or patient coordination.

Key Responsibilities:

Make

outbound calls

to confirm appointments, conduct follow-ups, and gather patient feedback post-consultation or procedure. Manage

inbound calls

and respond to patient queries regarding services, doctor availability, procedures, and clinic protocols. Educate patients about available

treatments, diagnostic services, specialties

, and other offerings. Update and maintain accurate

records of patient

, follow-ups, and call outcomes using clinic or hospital software. Collaborate with

doctors, nursing staff, and administrative teams

to ensure smooth scheduling and coordination. Send

appointment reminders, payment follow-ups

, and reports to patients via call, SMS, or email.

Desired Candidate Profile:

Minimum

2 year of experience

in telesales, patient coordination, or customer service--preferably in a

healthcare or medical setting

(clinic, hospital, diagnostic center, etc.). Excellent

verbal communication skills in English

; knowledge of regional languages is a plus. Strong interpersonal skills with a

patient-centric and polite approach

. Ability to

manage high call volumes

, multitask, and stay organized in a fast-paced medical environment.

Additional Details:

Experience Required:

2+ years in Healthcare Telesales / Patient Support

Education:

Bachelor's degree preferred (any discipline)

Shift Timings:

12 Hrs. Rotational or Day Shift (as per operational needs)

Joining:

Immediate joiners will be given preference
Job Type: Full-time

Pay: AED3,000.00 - AED4,500.00 per month

Application Question(s):

Are you available on an immediate basis?
Experience:

Healthcare: 1 year (Required)
Location:

* Dubai (Required)