Job Description

The Patient happiness officer is responsible of implementing all policies and procedures to provide the best services to the clients / coordinating with relevant governmental and private entities to complete the center's tasks / ensuring the application and provision of services according to the service delivery standards and requirements, in coordination with various departments within the center, and contributing to achieving the center's goals related to patient satisfaction.



Specialized Tasks



Handling all administrative matters for patients and providing care (opening medical files, scheduling appointments, following up on medical reports, admitting patients).

Implementing the department's strategy, action plans, and programs, providing performance and achievement reports, and preparing and submitting data and reports as needed.

Applying standards and requirements of programs related to the development and improvement of customer services from various regulatory bodies.

Measuring performance indicators of department services and customer satisfaction, and submitting periodic reports related to this to the department head.

Receiving and following up on requests related to patients' needs and forwarding them to the relevant organizational units.

Communicating with clients, responding to their inquiries, and providing services, as well as coordinating with specialists in the organizational unit to offer the best services to ensure client satisfaction.

Registering client data and the services they wish to receive, and entering their data and request details according to the approved system.

Receiving suggestions and complaints, providing necessary mechanisms to address them within the center, taking the required actions to solve problems, following up, implementing feasible suggestions from external clients in collaboration with senior management, and responding after coordinating with the relevant departments.

Conducting studies related to client satisfaction by distributing patient satisfaction surveys for both outpatient and inpatient clinics.

Preparing correspondence related to external entities (letters to whom it may concern / anti-narcotics / police).

Responding to all incoming calls and submitting all reports related to the contact center and performance indicators to the Head of Patient Satisfaction Department.

Providing comprehensive and integrated services in coordination with the concerned departments.

Qualifications

Academic Qualifications,
High school diploma or bachelor's degree in business administration, marketing, healthcare or any related field.
* Experience 0-2 years of experience in the same field.