(EMIRATIZATION - UAE NATIONAL ONLY) Consumer Happiness Officer | JPC - 4723 Location: Abu Dhabi, UAE Job Summary
The client provides a complaint resolution mechanism to the consumers of Licensed Financial Institutions (LFIs) and Insurance Companies.
As a Consumer Happiness Officer, you will be on the front line of our Customer Happiness Centre to provide best-in-class customer service.
You will be committed to helping consumers with their inquiries and directing them to the right support to help resolve their complaints against LFIs and/or Insurance Companies in a fair, efficient, and timely manner
Qualification/Experience
High School Degree or Diploma in Banking/Marketing/Finance or any other related discipline.
Proficient in the Arabic language and good command of English.
2 - 4 years of customer service experience.
Working experience in the UAE would be an advantage.