Job Description

Job Summary:

The Patient Coordinator cum Sales Executive will be responsible for managing patient relations and sales activities within the Plastic Surgery department. This role involves ensuring a high level of patient satisfaction, coordinating patient care, and driving sales initiatives to promote the hospital's plastic surgery services.

Key Responsibilities:Patient Coordination:

Patient Management:

Welcome patients and guide them through their treatment journey, from initial consultation to post-operative care.

Scheduling:

Coordinate and schedule appointments, surgeries, and follow-up visits.

Patient Education:

Provide patients with detailed information about procedures, pre-operative and post-operative care, and address any concerns or questions.

Documentation:

Maintain accurate patient records, including medical history, treatment plans, and communication logs.

Liaison:

Act as a liaison between patients, doctors, and other healthcare professionals to ensure seamless communication and care coordination.

Sales and Marketing:

Lead Generation:

Identify and engage potential patients through various channels such as online inquiries, referrals, and marketing campaigns.

Consultations:

Assist in initial patient consultations to discuss potential procedures, providing information and addressing any preliminary questions.

Sales Targets:

Meet and exceed sales targets by promoting the hospital's plastic surgery services.

Marketing Strategies:

Collaborate with the marketing team to develop and implement strategies to attract new patients.

Follow-ups:

Conduct follow-ups with potential patients to convert inquiries into consultations and surgeries.

Qualifications:

Education:

Bachelor's degree in Healthcare Management, Business Administration, Marketing, or a related field.

Experience:

Minimum of 2-3 years of experience in patient coordination and sales, preferably within a plastic surgery or healthcare setting.

Skills:

Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Sales-oriented mindset with a proven track record of meeting sales targets. Knowledge of plastic surgery procedures and patient care. Proficiency in using healthcare management software and CRM systems.

Key Competencies:

Customer Service:

Demonstrate a patient-centric approach, ensuring a high level of patient satisfaction.

Sales Acumen:

Ability to identify sales opportunities and convert leads into successful consultations and treatments.

Detail-Oriented:

Ensure accuracy in scheduling, documentation, and communication.

Team Collaboration:

Work effectively with medical staff, administrative personnel, and marketing teams.

Problem-Solving:

Address and resolve patient concerns and issues promptly and effectively.
Job Type: Full-time

Pay: From AED5,500.00 per month

Education:

Bachelor's (Preferred)
Experience:

Patient Coordinator cum Sales Executive: 1 year (Preferred) aesthetic clinic: 1 year (Preferred) healthcare: 1 year (Preferred)
Language:

* arabic (Preferred)