The Outlets Manager is responsible for the profitability of the outlet. He/She performs outlet-level support functions including customer service, scheduling, day-to-day operations, cashiering, loss prevention, maintenance and back-office support. He/She manages inventories, interacts with customers, wait staff and support employees to maximizes revenue generation and enhance the customer experience. He/She oversees the recruitment, training and motivation of staff. He/She maintains high standards of quality control, hygiene, health and safety in the dining area. YOUR DAY-TO-DAY:

• Administer purchasing and receiving procedures.

• Analyse service quality and customer satisfaction.

• Conduct staff performance assessment process.

• Contribute to innovation process within own scope of work in the business unit.

• Facilitate compliance with legislative and regulatory requirements.

• Foster service innovation.

• Identify and establish internal and external stakeholder relationships.

• Implement loss/risk prevention.

• Lead team to implement change.

• Manage and implement business continuity plans.

• Manage compliance with food and beverage hygiene policies and procedures.

• Manage cost and quality controls.

• Manage crisis situations.

• Manage food and beverage operations.

• Manage guest service.

• Manage site/outlet and equipment maintenance.

• Manage the customer experience.

• Manage training.

• Monitor income and expenses.

• Optimize workforce for service excellence.

WHAT WE NEED FROM YOU:

• Degree or Diploma in Hotel Management, Food & Beverage, or related field.
• 2 years related experience, including supervisory experience, or an equivalent combination of education and experience.
• Leadership skills and good writing skills
• Problem solving, reasoning, motivating, organizational and training abilities.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

WHAT YOU CAN EXPECT FROM US: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life \xe2\x80\x93 including a full uniform, impressive room discounts, and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well \xe2\x80\x93 both inside and outside of work \xe2\x80\x93 and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace. So, join us and you\xe2\x80\x99ll become part of our ever-growing global family. Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \'Apply\' button. Start your journey with us today and let\'s #GoFurtherTogether. Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \'Apply\' button. Start your journey with us today and let\'s #GoFurtherTogether. Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \'Apply\' button. Start your journey with us today and let\'s #GoFurtherTogether.